Operations Manager

Posted 29 Jun 2020


Manchester, Greater Manchester (Logistics or Transportation)

Job Type:permanentDuration:
Category:Logistics or TransportationRecruiter Reference:531803
URL for Applications:Apply HereSalary:£28,000 - £30,000 + excellent benefits

We have a great opportunity for a Operations Manager to help support in the successful running of our Manchester City Council parking enforcement contract. You will report directly in to the Client Account Manager and will, through your team leaders, have responsibility for the civil enforcement team of 145 who deliver high levels of customer service everyday. This is a great role in a unique and evolving industry, our managers are instrumental in the ongoing success of our business.

You will be involved with maintaining and developing relationships with our client and be the primary contact for any issues. Additionally you will make sure that the Civil Enforcement Officers are preforming to maximal efficiency whilst adhering to strict health and safety and compliance procedures.

NSL are well prepared to deal with unprecedented events. We’re an agile business by nature – and our hiring and interview process is no exception. Due to the Covid-19 pandemic, some parts of our hiring process may take a little longer than usual. Please bear with us, and rest assured that we're happy to hear from you and receive your application. If it looks like you could be a good fit for the role, we’ll ask you to interview on Teams – you’ll need WiFi and a laptop, or a 4G-enabled smartphone.

What you'll be doing...

  • Making sure that all our colleagues are managed consistently and fairly and they are fully trained
  • Deal with payroll queries with the support of the admin team
  • Being the primary point of contact for our client
  • Producing and providing MI and reports
  • Support with disciplinary and grievance hearings
  • Manage, plan, and co-ordinate the work of your team leaders
  • You will monitor and shape operational KPI's.
  • Dealing with all written customer enquiries and complaints
  • Prepare the monthly enforcement plan and to monitor the success of those on-going on a daily basis
  • To assist in developing Quality Assurance systems and procedures in the service area
  • To receive and administer the implementation and removal of parking suspensions
  • Cost control of consumables items
  • Control of vehicle costs and maintenance through process management and telematics

About you...

  • Excellent level of computer literacy in Microsoft Office, including, Word, Excel and Outlook
  • Strong leadership skills
  • Organised and self motivated

In return for your hard work and time;

  • Perkbox
  • Pension scheme
  • Excellent training & development

Interested? Apply now!

Role known internally as a Service Delivery Manager

How to Apply

Apply Online