Customer Relations Manager - 12 month FTC

Posted 30 Jul 2020

The Brendoncare Foundation

Hampshire (Marketing / Products)

https://www.brendoncare.org.uk/work-for-us/vacanci...


Job Type:contractDuration:0 months
Category:Marketing / ProductsRecruiter Reference:b6f18606-5493-49e2-9643-2caf59a862ce
URL for Applications:Apply HereSalary:

Role overview

At Brendoncare, we are delighted to be welcoming new residents to our homes to enjoy the quality care and kindness that we are known for, and we are seeking someone to confidently guide and support future residents, their families and advocates as they make the choice to move to one of our homes.


Overview


The Customer Relations Manager is a new central role, responsible for sales activity across Brendoncare’s portfolio in the South of England. You will work closely with our care home managers to ensure that occupancy targets are met in line with budget expectations. The Customer Relations Manager will also lead on local networking activity and develop and maintain strong relationships with referral sources.


Reporting to the Head of Fundraising and Communications, you will primarily be based at our Central Office in Winchester. You will also be working from home and travelling to our care homes across the South of England, so you will therefore need to be able to drive and have access to the use of a car.


As our Customer Relations Manager, just some of your responsibilities will include:


  • Providing excellent customer service to everyone who makes an enquiry to sensitively guide them through the care home selection decision making process;
  • Maintaining up to date records of all enquiries and tracking prospective customers from initial enquiry to final decision;
  • Generating and converting sales leads to meet occupancy and revenue targets;
  • Developing a detailed understanding of Brendoncare’s care homes, and the individual features of the different services they provide;
  • Developing a system for maintaining contact with those on the waiting list, ensuring regular communication is maintained.


What we are looking for


You, as our ideal candidate will have proven experience of delivering excellent customer service, have a demonstrable working knowledge of effective sales and marketing techniques and be comfortable with working to targets.

The key to this role is building relationships with our care home managers, prospective residents and their families, and the wider community through networking. We are therefore looking for candidates who are confident, approachable, possess excellent communication skills and are flexible to work some evenings/weekends when required.

Previous experience of working within the retirement or care home sector is desirable as would an understanding of the impact dementia has, however this is not essential.


What we offer

In addition to a competitive salary, we offer 25 days annual leave (exclusive of Bank Holidays), enrollment on to the Brendoncare Group Personal Pension Scheme and a commitment to continuous training and development.


For an informal discussion about the role, please contact Emma Digance – Head of Fundraising & Communications on 01962 852133.


Interviews are expected to be held on the 12th and 13th August.


So, if you have what it takes, we would love to hear from you!

How to Apply

Apply Online