Bank Support Worker - Telford, Shropshire

Posted 30 Jun 2020


Telford, Shropshire (Customer Support or Client Care)

Job Type:contractDuration:0 months
Category:Customer Support or Client CareRecruiter Reference:514897
URL for Applications:Apply HereSalary:£10.42 per hour

If you have a passion for support work and enjoy helping others, getting to know people and enabling them to manage their homes and improve their lives, you belong at Bromford.

This role would be ideally suited to you if you have spare time in your week to cover shifts, sometimes at short notice. Your purpose is to provide ad-hoc housing-related support to vulnerable people who live on our schemes. You will work with our support workers to provide a detailed handover from your shifts, help maintain the security of our buildings and help develop positive relationships with our customers.

Every single one of our customers is unique. And so are you. Being able to express yourself at work helps you connect with people and perform better at your job. Almost every choice you make here has the power to change someone’s life for the better. This is a big opportunity for you to make a real difference.

This position is based from either of our two schemes: The Willows, Telford or Hayward Road, Staple Hill. You'll engage with a variety of vulnerable customers to build positive and inclusive relationships, whilst being the face of Bromford; keeping the schemes safe for all. You'll also assess the impact of the support and next steps needed.

We want you to be somebody who:

  • Has experience of working with vulnerable customers
  • Is well organised, comfortable in making their own decisions and a problem solver
  • Will meet the needs of customers, whilst ensuring that service delivery is in line with Bromford’s policies and procedures
  • Will show confidence when articulating services to customers and colleagues
  • Is comfortable reporting and maintaining accurate and up-to-date customer information, including the handling of safeguarding concerns
  • Will be a great ambassador for Bromford.

If you have previous experience as a support worker, young persons support worker, bank worker, residential support worker, specialist support worker, care worker, a family or adult support worker, or something similar, we would be really happy to hear from you.

Closing date for applications Friday 10th July with interviews taking place Monday 6th July.

If this sounds like you, you’ll feel right at home here. At Bromford we give both customers and colleagues the opportunity to realise their potential. In our team you’ll do incredible work and be rewarded for doing so. Not just in the smiling faces of the thriving communities that you help build, but in the trust, support, training, success and friendship you’ll find in our team.

If you can be bold, be honest, be you and be brilliant… you belong at Bromford. Apply now.

In addition to a competitive salary, we will offer you a fantastic benefits package. This includes; 27 days holiday (plus statutory bank holidays); a choice of defined benefit and defined contribution pension schemes; trust-based flexible working, and a £500 personal allowance to spend on your choice of things like private medical cover, dental treatment and gym membership. Visit our website to see the full list.

Bromford Housing Group is committed to recruiting with care and safeguarding employees and customers, as a result we will carry out pre-employment checks. The nature of these checks will vary according to the role applied for, and may include details of current/previous employment, unspent criminal convictions, education and proof of relevant qualifications. We will also be asking for references for everyone who is offered employment with us which must cover the last two years. In addition to this, all employees will be asked for evidence of their right to live and work in the UK - further information is available on the UK Government website.

We do not require recruitment agency support at this time - all speculative CV’s will be treated as a direct application.

How to Apply

Apply Online