Lead IT Technician - Manchester, Greater Manchester

Posted 30 Jun 2020

United Learning

Manchester, Greater Manchester (IT or Software)

Job Type:permanentDuration:
Category:IT or SoftwareRecruiter Reference:532923
URL for Applications:Apply HereSalary:£24,500 - £25,500 per annum

Lead IT Technician

Hours: Full Time, all year round

Start Date: September 2020

Salary: £24,5000 - £25,500 per annum

As part of a planned expansion of the shared ICT service across our Greater Manchester academies, we are looking to recruit to our current team, a Lead IT technician, who would be primarily based at Harrop Fold School, but working as part of a regional ICT delivery service to 10 academies. The role of Lead IT Technician will involve working as part of a team to provide IT support and contribute to the effective operation, maintenance and repair of all computers and computer related resources throughout the school.

We are looking for a highly adaptive, knowledgeable, technical problem-solver ideally with experience of managing a helpdesk environment with a focus of delivery of an outstanding customer service. The post holder will need to demonstrate a strong knowledge of server management, network device configuration as well as experience of supporting users within a Microsoft Windows environment. Knowledge, experience and the ability to trouble-shoot and resolve a spectrum of first/second line issues ranging from hardware through to software is required. The role includes the line management of staff ensuring they are performing and delivering an effective service to support teaching and learning. The post holder will also work to ensure the service resolves issues within the SLA’s agreed upon with the school.

Harrop Fold School currently run the RM CC4 Network Management toolset. While experience on CC4 is a desirable, it is not essential due to planned infrastructure upgrades which present an exciting opportunity to be part of the design and build of the school’s key IT systems. The school are very forward thinking and are working towards a ‘blended learning’ environment of education within the classroom and remotely using the Microsoft 365 platform, notably Teams, SharePoint and OneDrive so experience in this technology is seen as essential.

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