Neighbourhood officer

Posted 29 Jun 2020

Vivid Homes

Basingstoke, Hampshire (Customer Support or Client Care)

Job Type:permanentDuration:
Category:Customer Support or Client CareRecruiter Reference:529988
URL for Applications:Apply HereSalary:

Are you a people person who wants to help our customers to create bright futures? Do you want to make a positive difference to our communities, so our customers feel safe and happy in their homes?

We’re recruiting for a full-time, permanent neighbourhood officer to join our team contractually based in Basingstoke but will be managing patches in Farnborough/Guildford area. This is a remote working role, so you’ll mostly be out & about within the community in your designated patches.

As a neighbourhood officer, you’ll be main contact for your customers within your patch. As their go-to person, they can talk to you about a range of matters in relation to their lease/tenancy conditions, health and safety issues, rent/service charges, repairs and more.

The overall aim of this role is to help create attractive, safe and sustainable communities for our customers to live in. As part of this, you’ll make sure we offer them good quality and ‘value for money’ services. You’ll soon get to know and understand who our customers are and be able to identify the support they may need to keep their tenancies. You’ll also recognise when you’ll need to make referrals to the tenancy support team, so that things are put in place for customers to keep & maintain their tenancies.

We’re looking for someone who has a strong customer focus who can confidently handle challenging customers and anti-social behaviour. Resilience, assertiveness and the ability to work under pressure are important in this role. You’ll have demonstrable experience of working with the general public face to face, or in a public services environment. If you have knowledge (and experience) in housing management/law then that’s a bonus. Though we’re really keen to encourage people from a variety of backgrounds who can apply a range of transferable skills. And a fresh approach to how we deliver a great customer experience. You’ll need to have a full current driving licence with access to a vehicle. But don’t worry - mileage for part of your travel will be reimbursed each month so you’ll not be out of pocket.

Due to social distancing restrictions in place, we'll be holding interviews virtually via Microsoft Teams. Don't have Microsoft Teams? Download it for free here!

We’re committed to diversity and inclusion. And want people from all walks of life to apply for our vacancies. We’re a disability confident employer with disabled-friendly offices. And we’ll make reasonable adjustments throughout the recruitment process to help you; please note your needs on your application form. If you need additional support with your application, please get in touch with us on 02392 896758 or email We’ll be happy to help.

This role is subject to a satisfactory DBS check.

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