Fraud Analyst

Posted 15 Jun 2020


Folkestone (remote working available) (Quality Assurance or Safety)

Job Type:permanentDuration:
Category:Quality Assurance or SafetyRecruiter Reference:saga/TP/89/1061
URL for Applications:Apply HereSalary:Competitive salary plus benefits

The Insurance business is the largest part of the Saga Group. It provides tailored products including the recently launched fixed price insurance product. A leader in Motor, Home, Travel and Health Insurance; Saga offers an environment where we will do the best thing for you to develop your skills and develop your career so that it is full of possibilities…

With a brand new, purpose-built cruise ship launched in July 2019 and another due for delivery in August 2020,  and market leading, innovative insurance and financial products the transformation of our business makes the Saga Group a very exciting place to be as we move toward the Saga 70th anniversary in 2021.

…And right now, we are looking for a Fraud Analyst to look after the operation and maintenance of Saga’s fraud systems and controls, investigating fraud or suspected fraud incidents. You'll work alongside a small team of investigators identifying and investigating fraudulent and suspected fraudulent activity, as well as developing fraud insights to help the business proactively mitigate further exposure to fraud.

You will have strong analytical and system skills (software such as SQL and Tableau). You will bring strong commercial awareness and experience of working in a data driven role.

And in return, you can look forward to all the responsibility and involvement of an integral role, providing you with a rewarding and fast-paced career with an excellent benefits package. You will also a join the team at a time where we are moving to a new platform, which will put us at the forefront of the industry. As part of the ongoing change, there is likely to be a lot of project work in future.

If you are a commercial and data driven individual who has strong analytical and system skills, then we want to hear from you!

Please note, remote working is an option for this role.

Job Description

The standard benefits when you join Saga include:

  • Option to purchase a further 5 days annual leave per year
  • Free private medical insurance after 1 years service
  • Pension
  • AXA Be Supported
  • Apples Nursery (Folkestone only and on a waiting list basis)
  • Free fruit 
  • Give as you earn
  • Free eye tests
  • Honeymoon benefit
  • Sharebuy
  • Salary finance
  • Discounts on Saga holidays and insurance products
  • A range of reductions and offers from leading retailers, travel groups and entertainment companies
  • Long service awards
Main Responsibilities
  • Responsible for running & analysing business reports to highlight fraud
  • Investigation of fraud and or suspected fraud, liaising with appropriate stakeholders
  • Use of established investigations and search tools together with newer Internet based tools
  • Police File Liaison, assisting with the preparation of evidence for court along with helping to put together written statements
  • Working with industry fraud bodies (e.g. Insurance Fraud Bureau)
  • Collating information on fraudulent activity, and updating departmental and company records in relation to fraud savings
  • Detecting and evaluating new fraud patterns, providing recommendations for controls to mitigate these
  • Developing, documenting, and sharing insights with the wider business
  • Assisting with the training and familiarisation of all staff across the business on fraud matters
  • Working with any external suppliers of fraud solutions and services, external bodies including the police and other public and private services
  • Act as a liaison point for Saga partners fraud teams (e.g. the Insurance Panel)
  • Looking at intelligence highlighted by FraudNet or similar fraud detection tools to detect and prevent fraud.
  • Compliant with the standards laid out by various regulatory bodies including the FCA
  • Provide Management Information monthly summaries
  • Customer liaison, including questioning customers to gain the core facts around a case, and supporting FinCrime Administrators during busy periods
The Ideal Candidate

Capability, Knowledge and Experience

  • Experience in application fraud
  • Previous experience in investigating fraud would be an advantage
  • Ability to think logically and process information with a high degree of accuracy
  • Strong analytical skills with experience of using software such as SQL, Tableau, Radar and Excel
  • Experience building and interpreting interactive dashboards and reports within Tableau would be an advantage
  • Market Awareness, particularly in relation to Fraud
  • Ability to interact with people across the business at all levels
  • Ability to act as a point of contact for the business to discuss requirements
  • Willingness to obtain professional qualifications

Education and Qualifications

  • Good standard of secondary education

Personal Characteristics

  • Excellent communication skills, written and listening
  • Excellent attention to detail
  • Excellent time management skills to enable successful delivery to deadlines and to the required standard
  • Flexible and adaptive to change
  • Confident in own abilities
  • Problem Solver
  • Self-motivated
About The Company

When you join Saga you will see that we are committed to treating all employees fairly and to offering equal opportunities in all aspects of employment and advancement. 

We value diversity not just because it is the right thing to do, but because diverse teams perform better. Creating a culture in which everyone feels welcome and offering equal opportunities in all aspects of employment and advancement is incredibly important to us. Fair consideration is given to applications from all applicants, including those with disabilities. If you need support at any point with your application please let us know as we will be happy to help.

Learn more about the Saga business by watching our Saga plc 2019 AGM film below:

To all recruitment agencies: Saga does not accept agency CVs unless specifically engaged on the role by the HR Recruitment Team. Please do not forward CVs to our recruiters, employees or any other company location. Saga is not responsible for any fees related to unsolicited CVs.

How to Apply

Apply Online