Smart Metering Technical Support Team Leader

Posted 08 Jun 2020

Western Power

Bristol (Renewable Energy)

Job Type:contractDuration:12 months
Category:Renewable EnergyRecruiter Reference:ER177/2020
URL for Applications:Apply HereSalary:£36,258 - £41,008*

We have an exciting opportunity within Smart Metering  for a Technical Support Team Leader reporting to the Compliance Manager for a period of 12 months.

The main duties will be primarily to support the Compliance Manager in the day to day running of the Technical Support Team and taking on project work in order to improve the efficiency of both internal and external systems


Job Description

Western Power Distribution Smart Metering provides independent, next generation metering services for businesses across the UK. 

The teams here are focused on enabling all kinds of businesses to manage their energy use with clever technology, ensuring complex metering arrangements report accurately into the national trading arrangements, and delivering a safe, quality after-service. Business customers get access to online reporting, allowing them to better manage their energy costs and environmental impact. 

As the Government continues to put its Smart Metering Programme at the heart of the nation’s energy strategy, working for Western Power Distribution Smart Metering offers the opportunity to gain invaluable skills in a growing area. 

Our people are based in Bristol and across the UK in the field. And whether they join us as experienced and qualified, such as those in the field, or as office support staff with lots of potential, they can look forward to a full induction plus tailored specialist, technical or industry training.

Main Responsibilities

Specific duties with regards to the day to day running of the Technical Support Team will be to ensure: 

  • Compliance with procedures and timescales set out in the Balancing and Settlement Code and Smart Energy Code.
  • Monitoring the processing of Data Flows and Work Orders
  • The team responds to email and other queries
  • Fault reports are efficiently investigated and that site visit requests correctly instructed.
  • Provide guidance and coaching to other team members.
  • Assist the Compliance Manager in developing systems, processes and training to improve the performance of the team.

Duties around the Project Work will be on an ad-hoc basis as and when required by the business.

The Ideal Candidate

Candidates must have:

  • 3 years’ experience in the utility metering sector
  • A strong track record of working with complex technical processes 
  • A proven ability to lead a team and drive business performance
  • A proven ability to recognise where process driven actions are required and to implement and monitor changes.

In addition to this, you must have the ability to communicate effectively with other team members and management in order to ensure that all parties are kept updated. Excellent customer care skills are essential and you must be able to communicate effectively both verbally and in writing with customers and team members, and be able to represent the Company positively at all times. Good keyboard skills and a good working knowledge of Microsoft Office are essential.


How to Apply

Apply Online