Job Title: Fire Safety Coordinator (Customer)

Salary: £29,250 to £33,500

Contract: Permanent

Location: Regional Worker

Weekly Hours: Monday to Friday, business hours

So…. What is this role exactly?

This is an exciting opportunity for a Fire Safety Coordinator to join our Building and Fire Safety Team, covering our property portfolio across the region.

It's a great time to join us as we continue to strengthen our approach to fire and building safety and invest in programmes that help keep our customers and colleagues safe. Fire safety remains one of our highest priorities, and this role will play a key part in ensuring our compliance activities are delivered effectively and to the highest standards.

We are looking for someone who is passionate about fire safety, takes pride in delivering quality outcomes, and enjoys working collaboratively to make a real difference.

What will my working week look like?

This is a regional role with flexibility to work from home, on site and from our offices as required. Regular travel across our property portfolio will be required to monitor contractor performance and engage with customers and internal and external stakeholders.

You will also need to be based within a reasonable travelling distance of our Head Office in Birchwood, Warrington, to attend meetings and training when required.

What will I be responsible for doing?

As Fire Safety Coordinator, you’ll take ownership of customer engagement activities that support our Contract Manager to deliver fire safety programmes. You'll be responsible for arranging and coordinating access to properties, maintaining accurate records and helping to ensure that remedial works are completed on time.

You'll act as a key point of contact for customers, contractors and internal stakeholders, building positive relationships while delivering excellent customer service. You will help investigate and resolve customer concerns, support complex access cases and contribute to achieving compliance performance targets that directly support the safety of our residents.

The role also involves supporting the wider Building and Fire Safety Team to deliver safe, compliant homes.

And what would make me stand out from the crowd?

We're looking for someone who is highly organised, customer-focused and passionate about making a difference. You'll have experience working within social housing, compliance, repairs and maintenance, customer services or a similar operational environment where coordination and stakeholder management are key.

You will be confident communicating with a wide range of people and able to build productive working relationships with customers, contractors and colleagues. You will have experience managing competing priorities, maintaining accurate records and using data to monitor performance and drive improvements.

The role offers opportunities to further develop your technical knowledge and expertise within the growing field of building and fire safety.

Please check out the role profile, which is attached/available by visiting the vacancy on Your Housing Group’s website - www.yourhousinggroup.co.uk/careers.

That all sounds great, what’s in it for me?

In return we offer £29,250 to £33,500 for a 35-hour week, and 26 days (pro-rata) annual leave (holidays also increase with time served) plus Bank Holidays, but our employee offering provides much more than just a competitive salary and holiday allowance.

We trust our people to manage their own diaries, if you need time for an appointment, the school run or an exercise class, as long as it fits with business needs, we’re open to what works for you too. And when you need to collaborate with your team, you can visit Youggle House – our wellbeing, social, collaboration and meeting space, in Birchwood, Warrington.

On top of this, we’ll provide you with a great benefits package, including a contributory pension where we match whatever you choose to contribute (up to 8%), an advanced level Healthcare cash plan through Medicash, that doesn’t just provide dental and optician cashback but also health and wellbeing benefits (such as 24/7 GP Access, money back from prescriptions and alternative therapy treatments) and an amazing discount scheme that gives you access to half price cinema tickets, subsidised gym memberships and a huge range of discounts with some of the biggest high street and online names.

For more of our great benefits, please see the benefits information sheet attached/ available by visiting the vacancy on Your Housing Group’s career’s website –

www.yourhousinggroup.co.uk/careers.

And who are Your Housing Group?

Your Housing Group is a registered social landlord helping people at every stage of life to live in quality homes they can afford.

As one of the North’s sector-leading landlords, we are proud to play our role in tackling the UK's housing crisis by continually reinvesting in our 29,000 properties and tailoring our services to meet the diverse needs of our customers. We also build over 1,000 new homes each year.

We’re an employer of choice, over 88% of colleagues here recommend us as a 'great place to work'.

As part of our pre-employment checks, this role requires the successful applicant to complete a satisfactory Basic DBS check.

Closing Date: 27th November 2026

We review applications as they’re received and reserve the right to close this advert early; if you’re interested, please apply ASAP to avoid disappointment.

Your Housing Group values diversity and encourages applications from all communities. Your Housing Group operates a Guaranteed Interview Scheme for any applicants who declare they have a disability, if these applicants meet the minimum requirements for the role (as set out in the role profile and/or person specification) they will be guaranteed an interview. Your Housing Group welcomes applications from our customers, however, access to confidential information and probity will be explored to determine whether there is a potential conflict of interest or security issue present which may prevent the Group from being able to proceed with the application.YHG1