Revenues Officer

£22,117 - £23,572 for 30 hour post, £13,637- £14,545 for 18.5 hour post

SCP 7 to 11

1 x 30 hrs Temporary Contract for 12 months

1 x 18.5 hrs Temporary Contract for 12 months

The role

Telford & Wrekin Council are looking to recruit 2 home-working Revenues Officers.

You will be part of our award-winning Revenues Team, responsible for either the Collection of Council Tax, Business Rates and Miscellaneous Income accounts (Invoicing & Collection) or for the billing of Council Tax and Business Rates. Full training and ongoing coaching/mentoring will be given. We are looking for individuals who are committed to delivering a quality service to the Telford & Wrekin customers.

Key Requirements

In Revenues you need a broad skill set, as you will be dealing with a wide variety of people, from customers receiving invoices for various services the Authority provide, council taxpayers, businesses, benefit claimants and other support agencies. You will need to be good with numbers, have an ability to interpret and explain legislation, policies and procedures, and be proficient with using IT systems.

If you think you are a good all-rounder, then this role could be for you.

Skills and Experience

We are looking for someone with:

• Proven ability to negotiate effectively with customers to secure payment arrangements, maximise debt recovery, and achieve positive outcomes while maintaining a professional and customer-focused approach.
• An organised approach to work to achieve targets.
• An ability to deal with customers in a professional, courteous and unbiased manner, to provide a high-quality customer service.
• Excellent communication skills; both oral and written to be able to explain legislation, policy and procedures and communicate effectively to customers.
• The ability to process high volumes of work efficiently and effectively with a high degree of accuracy.
• Knowledge surrounding the legislation for Sundry Debt Income, billing and collection of Council Tax, National Non-Domestic Rates and Housing Benefit Overpayments.

You will require a sound knowledge of education, excellent communication and customer service skills, along with a pro-active approach to all areas of work with a keen eye for accuracy.

As a council employee you will be expected to demonstrate the Councils Core Behaviours and fully abide by the Health and Safety Policy and the Council’s policies for Data Protection and Information Security.

Closing date for applications is Sunday 29th November 2026

As part of your application, please submit a supporting statement telling us why you would like this opportunity and how your skills, experience, and achievements make you a suitable candidate for the role.

It is anticipated that interviews will be held during the week commencing 7th or 14th December 2026 and assessments to be held on Friday 4th December 2026. Both assessment and interview with be held online and over TEAMS.

For further information on the role see the job description and person specification. For any further queries, questions or a discussion about the role, please contact either of the following:

David Siviter

Revenues Billing & Support Group Manager

Email:david.siviter@telford.gov.uk

Telephone: 01952 383847

Please click on the links below to view the job description and person specification.

A CV template is available if you do not already have a CV.

Candidates who have previously applied for this vacancy need not reapply.

We believe great services start with great people — and that means building a workforce that reflects our community. At Telford & Wrekin Council, everyone belongs, and every voice matters.

What we offer:

• We offercompetitive salariesand a fantastic leave package — starting at24 days, rising to32 dayswith service, plus8 bank holidaysand anextra concessionary dayto enjoy.
• Flexible working & career progression
• Local Government Pension Scheme
• Staff discounts & salary sacrifice perks
• Free parking & confidential wellbeing support
• Hybrid working model - whether you're in the office or working from home, we support a balance that fits your personal and family commitments.

Find out further information about working at Telford & Wrekin Council including our full list of benefits.

Please note: We do not hold a sponsorship licence for visas.