Supplier Relationship Manager

Department: Property Operations
Reporting to: Head of Procurement
Location: Hybrid

About the role

We are looking for a commercially minded and proactive Supplier Relationship Manager to join our Property Operations team.

You will be responsible for managing relationships with our strategic Facilities Management (FM) suppliers, ensuring they deliver safe, compliant, reliable and cost-effective services across the McCarthy Stone estate.

Working closely with Procurement, Property Contract Management and operational teams, you will drive supplier performance, manage risks, identify opportunities for improvement and ensure suppliers are delivering against their contractual commitments.

Key Responsibilities

• Manage relationships with strategic and critical suppliers across Hard FM, Soft FM and property services.
• Lead regular supplier performance reviews, ensuring clear accountability, actions and continuous improvement.
• Monitor supplier performance against agreed KPIs, SLAs, contractual obligations and service standards.
• Challenge underperformance, identify root causes and ensure corrective actions are delivered.
• Monitor supplier risks, compliance, service quality and value for money.
• Produce performance reports and dashboards, providing clear visibility of supplier performance, trends and areas of concern.
• Work with suppliers and internal teams to improve CAFM processes, asset data, compliance records and reporting.
• Identify opportunities to improve service delivery, operational efficiency, cost and homeowner experience.
• Build effective working relationships across Procurement, Property Operations and wider business teams.

What experience and skills are we looking for?

• Experience in supplier relationship management, procurement, contract management or supplier performance management.
• Strong commercial awareness and the confidence to challenge and influence suppliers.
• Excellent communication, relationship-building and stakeholder management skills.
• Strong analytical skills, with the ability to interpret data and drive improvements.
• A proactive approach to problem-solving, managing risk and delivering results.
• Experience within Facilities Management, property, housing or a multi-site service environment would be advantageous.
• Knowledge of CAFM systems, statutory compliance and contract governance would also be beneficial.

Why join us?

This is an exciting opportunity to play a key role in strengthening supplier performance across McCarthy Stone, driving improvements in service delivery and ensuring we achieve the best possible outcomes for our homeowners.