Contract: Bank (Zero Hours)
Location: Griffin Place, Aylesbury, HP19 8FE
Closing Date: Sunday 29 November 2026

If you’re passionate about customer service, enjoy helping others and want to make a real difference to people’s lives, you belong at Bromford.

This bank role is ideal if you have flexibility in your week (days, evenings, nights, and weekends) and can cover shifts (sometimes at short notice) for annual leave, sickness and general demand. There are lots of shifts available, including days, evenings, nights and weekends.

At Griffin Place, we work alongside Buckinghamshire Council to deliver a 24/7 housing service that supports homeless individuals and families to achieve a better quality of life. It’s a fast‑paced, ever‑changing environment where no two days are the same — and your actions can have a real impact.

What you’ll do

You’ll provide ad‑hoc, housing‑related support to vulnerable customers living in our schemes. Working closely with our Customer Coaches, you will:

• Deliver detailed and accurate handovers after your shifts
• Help maintain the security and safety of our buildings
• Build positive relationships with customers
• Use your initiative to make informed decisions and respond to situations as they arise
• Keep customer information clear, accurate and up to date
• Handle and escalate safeguarding concerns appropriately

This role does not involve support‑worker tasks such as cooking, cleaning or personal care.

What we’re looking for

Someone who:

• Has experience in social housing and/or support-related services
• Brings strong customer service experience
• Is well organised and confident using their own initiative to make decisions
• Communicates clearly with customers, colleagues and partner agencies
• Is resilient, adaptable and comfortable in a role where things change quickly
• Is organised, reliable and able to manage their own workload.
• Is confident using IT systems and following processes.
• Is comfortable having honest conversations and setting boundaries.
• Has experience in roles like - though not exclusively:
  • Citizens Advice / advice services
  • Income maximisation or welfare benefits
  • Housing or tenancy management
  • Customer service involving vulnerable or complex situations
  • Charities, community organisations or case management roles
• Is reliable and able to commit to shift work, including evenings, weekends and night shifts

Why join us?

By joining Bromford (part of Bromford Flagship LiveWest), you’ll be part of a leading housing provider delivering community-focused services across the Midlands and South West. We take a local approach backed by the scale and ambition of the wider group — all to help create communities where people feel secure, supported and able to thrive.

If you’ve worked as a support worker, young person’s support worker, residential support worker, specialist support worker, care worker, family or adult support worker — or something similar — we’d love to hear from you.

Please submit your application through our website by Sunday 29 November. Early applications are encouraged as we review throughout the campaign and may close the advert earlier than advertised if we receive a high volume of suitable candidates.