We value diverse perspectives and experiences and are striving to create an inclusive workplace culture that is accepting of all and free from discrimination and bias.

Join us at Coventry City Council on our remarkable journey to shape a brighter future for the city's children, young people and families! As an 'Outstanding' Local Authority, we strive for excellence and place children and young people at the heart of our practice. We're seeking individuals who are enthusiastic, flexible, and eager to develop their skills. 

In our Professional Support Service, you'll play a vital role, supporting Children’s Services on an administrative basis. You'll contribute significantly to Children’s Services, ensuring positive outcomes for vulnerable children and families. Join our passionate and dedicated team, and together, let's make a meaningful impact on the lives of Coventry's children! 

In line with our One Coventry Values, we want to ensure that our communities are represented across our workforce. A vital part of this is ensuring we are a truly inclusive organisation that encourages diversity in all respects, including diversity of thinking. We particularly welcome applicants from minority ethnic, LGBT+, disabled and neurodiverse communities to make a real difference to our residents so that equity and respect remains at the heart of everything we do. 

Our Values are:

• Open and fair: We are fair, open, and transparent.
• Nurture and develop: We help and encourage everyone to be their best and do their best.
• Engage and empower: We talk and listen to others, working together as one.
• Create and innovate: We embrace new ways of working to continuously improve.
• Own and be accountable: We work together to deliver the best services for our residents.
• Value and respect: We put diversity and inclusion at the heart of all we do.

This role will be based in Responsive Services, which includes the Children and Family Initial Response and Safeguarding Team and the Child Exploitation Team, forming the front door to Children’s Services. It is a fast-paced, energetic and exciting area to work in, where you will be part of a close-knit team ensuring the very start of the child’s journey within Children’s Services is the best it can be.

You will be responsible for handling calls from both professionals and members of the public, processing request for support forms onto case management systems, actioning and responding to emails and minuting various professional meetings. You will be working in a busy and fast-paced environment, whilst promoting a positive working culture where children are at the heart of everything we do.

The working hours are Monday - Thursday 8:30 - 17:00 and Friday 8:30 - 16:30.

All candidates must have the Right to Work in the UK. We are currently not offering sponsorship for this role.

This post is exempt under the Rehabilitation of Offenders Act 1974 and, as such, appointment to this post will be conditional upon the receipt of a satisfactory response to a check of police records via the Disclosure and Barring Service (DBS).
 

We are looking for a highly organised and proactive administrator with excellent communication skills and a commitment to delivering high-quality support within Children's Services. You will be confident managing a varied workload, maintaining confidentiality, and building positive working relationships with colleagues and external partners.

The successful candidate will demonstrate:

• An understanding of Local Government services, particularly those relating to Children's Services.
• Good working knowledge of IT packages and systems used for word processing, record keeping, and the presentation of documents.
• The ability to prioritise and manage their own workload effectively while adapting to changing priorities and deadlines.
• Excellent communication and interpersonal skills, with the ability to build positive working relationships with colleagues, service users, and external stakeholders.
• Strong organisational skills, including maintaining office systems, coordinating meetings, and managing administrative processes efficiently.
• The ability to maintain strict confidentiality and support, train, or guide colleagues in office procedures where required.
• Experience undertaking a wide range of administrative duties, including the use and maintenance of computerised systems.
• Experience producing high-quality documents, reports, and correspondence, as well as taking accurate and comprehensive minutes at meetings.

The interview process will consist of two stages. Candidates will first be required to complete an assessment. Those who are successful at this stage will then be invited to attend a panel interview.

This vacancy may close earlier than the advertised closing date if a sufficient number of applications are received. We therefore strongly encourage you to submit your application as soon as possible to avoid disappointment.

If you need help or support to complete your application, please visit our accessibility page to see how we can assist you.

Guaranteed Interview Scheme - As part of our commitment to inclusion, we offer guaranteed interviews for specific groups of people. To qualify, you'll need to meet the minimum requirements for the role and identify with one of the below criteria:

• Members of the Armed Forces and veterans
• Are currently in care or have previously been in care
• If you consider yourself to be disabled or if you have a long-term health condition

For full details on the application process please read the attached document on our jobs page labelled 'Coventry City Council Application Process'. We recognise that you might use AI tools to help with your application. While these tools can be useful, please make sure that all information you provide about your experience, skills, and qualifications is accurate. What matters most to us is hearing about your experience and the achievements that truly reflect you!

Coventry has a proud, innovative and creative spirit that throughout its history has seen communities come together to tackle problems and bring about real social change.

We are cutting-edge, challenging, youthful, vibrant and diverse.

At Coventry we are committed to excellence in everything we do. With around 5100 staff from a range of different backgrounds, our aim is to recruit and develop talented people who will focus on our customers, take responsibility, work together and find better ways of doing things.

To deliver the best services to our residents, we need the best people working for us to make a difference to our communities.

If you join us, we will provide a fantastic rewards and benefits package - to find out more please visit https://www.coventry.gov.uk/council-vacancies