FCM handler

34 hours per week - worked across 5 days, permanent

We are looking for a Full Container Mishandling (FCM) Handler to join our Claims & Insurance team, managing container damage cases, coordinating documentation with UK and overseas teams, supporting cost recovery and maintaining accurate departmental records.

How you will help us and what you can expect

• Create and maintain Themis FCM files, ensuring all information is accurately recorded.
• Administer and manage FCM files throughout the process, providing support where required.
• Collate relevant documentation from UK departments and overseas agents, supporting the recovery of costs from UK ports and maintaining regular communication through email and telephone follow-ups.
• Maintain accurate records by saving all FCM-related documentation to internal systems and updating databases as each file progresses through to completion.

Skills and experience you’ll bring to us

• Excellent communication and interpersonal skills.
• Strong organisational skills with the ability to manage your own workload effectively.
• Excellent attention to detail and accuracy.
• A flexible and adaptable approach to work.
• Ability to prioritise tasks effectively within a busy administrative environment.
• A collaborative approach and ability to work well as part of a team.
• Intermediate proficiency in Microsoft Office applications.
• Previous experience within Claims & Insurance is not required, as training will be provided.

What we offer

• Competitive salary
• Private Health Care for everyone from day 1 (non contractual)
• Generous pension scheme
• Life Assurance – 4x salary
• 22 days + a day to take on Christmas Eve or New Year’s Eve
• Free parking (within walking distance from the office)
• On-site artisan restaurant
• Discounted gym membership
• Cycle to work scheme
• Flu vaccines and eye care vouchers
• Holiday trading scheme
• Christmas club saving
• MSC Cruises friends and family discount
• Full induction day and training provided
• Learning and development opportunities
• Dress for the day policy/modern office environment

Right to work

Applicants must have the right to work in the UK for this role. Please note that visa sponsorship is not available for this position. Candidates who currently have a time-limited right to work in the UK are welcome to apply but will be responsible for maintaining a valid right to work in the UK.