Contract: 12-Month Fixed Term Contract
Hours: Full Time, 37.5 hours per week, Monday-Friday
Contractual base: Wolverhampton
Operational requirement: Travel across your allocated area as required
Additional requirements: Full UK driving licence required
Closing date: Sunday 22 November 2026

Finding the right home can change a customer's future.

We're looking for a customer-focused Lettings Officer to join our team and play a key role in helping customers access safe, secure and affordable homes. This is an opportunity to make a real impact by supporting customers through their housing journey, ensuring homes are let quickly, fairly and in line with local needs.

Working closely with colleagues, local authorities and community partners, you'll help create sustainable communities by matching customers with suitable homes, reducing void periods and delivering an excellent customer experience from enquiry through to tenancy sign-up. As part of our Place approach, you'll also support customers with property viewings, garage lettings and mutual exchanges, helping them access the right housing solutions and responding to changing needs within local communities.

What you'll be doing

• Managing the end-to-end lettings process from property availability through to sign-up
• Working with local authorities and nomination partners to allocate homes fairly and efficiently
• Supporting customers through affordability, verification and tenancy processes
• Arranging and conducting property viewings when required
• Managing garage lettings and supporting mutual exchange applications
• Working collaboratively with Place, Empty Homes and New Homes teams to minimise void periods and improve customer outcomes
• Building positive relationships with customers, colleagues and external partners

What we're looking for

You'll have experience in a customer-focused environment and be confident managing multiple priorities while delivering a high-quality service. You'll enjoy building relationships, communicating with a wide range of people and finding practical solutions to support customers.

We're particularly interested in hearing from people who have:

• Experience delivering excellent customer service
• Strong organisation and administrative skills
• Experience using computer-based systems and maintaining accurate records
• The ability to manage sensitive conversations professionally and with empathy
• A proactive approach and a genuine commitment to helping customers
• Experience within social housing, lettings or the wider housing sector (desirable)

A CIH Level 3 qualification, or a willingness to work towards it, would be advantageous.

Why join us?

This is a fantastic opportunity to join a team that makes a direct difference to customers and communities every day. You'll be part of an organisation that's customer-driven, ambitious and all-in, helping ensure our homes are allocated fairly and our customers receive the support they need to thrive.

Apply by

Please submit your application through our website by Sunday 22 November. Early applications are encouraged as we review throughout the campaign and may close the advert earlier than advertised if we receive a high volume of suitable candidates.

Interviews are planned for 3 and 4 December and will be held at our Wolverhampton office. If you're applying, we'd encourage you to keep these dates free where possible.