Acquisition & Retention Executive

Salary: Up to £33,000 FTE (Actual Salary £26,400 per annum)
Hours: 30 hours per week (0.8 FTE)
Location: Hybrid, with an average of 1-2 days per week in our Oxford office
Contract: Permanent
Reports to: Senior Individual Giving & Lottery Manager

Help grow a community of supporters who make every day count

We're looking for an enthusiastic and motivated Acquisition & Retention Executive to join our Individual Giving & Lottery team. This newly created role offers an exciting opportunity to help build sustainable fundraising income by recruiting and retaining supporters who share our commitment to providing vital care and support to local children and families. The role focuses on supporter acquisition and donor stewardship across regular giving and lottery fundraising.

Working closely with external agencies, fundraising suppliers and internal colleagues, you'll help deliver campaigns that attract new supporters, strengthen relationships with existing donors and maximise long-term supporter value. You'll play a key role in ensuring supporters have a positive and engaging experience throughout their journey with us.

What you'll be doing

• Delivering supporter acquisition campaigns across Regular Giving and Lottery programmes
• Managing relationships with telemarketing, face-to-face fundraising and digital acquisition partners
• Coordinating campaigns from planning through to delivery and evaluation
• Developing and implementing supporter stewardship and retention activities
• Analysing campaign performance, supporter behaviour and attrition trends
• Using insight and data to improve income generation, supporter engagement and return on investment
• Maintaining accurate supporter records and campaign reporting through our CRM system
• Supporting budgeting, forecasting and performance reporting
• Ensuring all fundraising activity complies with fundraising regulation, GDPR and organisational policies
• Working collaboratively across fundraising and supporter experience teams to deliver excellent supporter journeys.

About you

You may already be working in fundraising, marketing, customer acquisition or supporter engagement and be looking for your next development opportunity. Or, you might have experience in direct marketing, account management or campaign delivery and be keen to use your skills to make a meaningful difference.

We're looking for someone who has:

• Experience coordinating campaigns, projects or supporter journeys
• Strong relationship-building skills and confidence working with external suppliers
• The ability to analyse data and draw insights from campaign performance
• Excellent organisational skills and attention to detail
• Strong communication and stakeholder management skills
• Experience using databases or CRM systems
• A proactive, solutions-focused approach and a desire to learn and innovate
• Confidence using Microsoft Excel and other Microsoft Office applications.

Although not essential, it would be great if you also have:

• Experience of Individual Giving, Regular Giving or Lottery fundraising
• Experience working with telemarketing, digital or face-to-face fundraising agencies
• Knowledge of supporter retention and stewardship programmes
• Experience of fundraising CRM systems such as Beacon
• An understanding of supporter lifetime value, ROI and fundraising KPIs.

Why join us?

This is a fantastic opportunity to join a supportive and ambitious fundraising team at an exciting time of growth and transformation. You'll have the chance to shape a newly created role, develop your fundraising expertise and contribute directly to increasing sustainable income that helps deliver exceptional care and support for children and families.

How to apply

Applications will be reviewed and invited to interview as received. We reserve the right to close the advert at any time, therefore we encourage applicants to apply as soon as possible.

Please contact recruitment@helenanddouglas.org.uk if you require any adjustments during the recruitment process.

If you're passionate about building meaningful supporter relationships, driven by data and motivated by making a difference, we'd love to hear from you.