An opportunity is available for a Team Support based at our Hereford depot.

At the heart of this role is the customer. Whether someone is contacting us about a new supply, a network fault or simply needs help and information, you’ll play an important part in making sure they receive a helpful, professional and positive experience.

It’s a busy and varied role where no two days are quite the same. Alongside speaking to customers, you’ll coordinate work projects, support field teams and Craftspeople, and make sure the administration that keeps the team moving is completed accurately and on time.

One day you might be applying for permits or raising invoices, the next you could be updating our systems, responding to customer enquiries or helping to put together the team’s work schedule.

You’ll be someone who enjoys working with people, stays organised when things get busy and, most importantly, understands the difference that great customer service can make.

Our values are at the heart of how we work, and we’re looking for someone who will bring them to life every day by:

• Putting customers first, taking ownership and making sure things are handled professionally and responsibly.
• Being proactive, organised and working with others to get the job done, particularly when priorities change or timescales are tight.
• Looking for opportunities to improve how we work

You don’t need to know all our systems from day one. We’re looking for someone who is confident using IT systems and digital tools and comfortable learning new applications. We’ll provide full training on the systems you’ll use in the role.

You will need English and Maths GCSE Grade C/Level 4 or above OR Functional Skills Level 2 or above to apply and evidence of your qualifications will be required prior to appointment.

* Progression to a higher salary may be available after 12 months, subject to meeting specified knowledge, skills and competencies.

We reserve the right to close this vacancy early should we receive a high volume of suitable applications. We therefore encourage applicants to submit their application as early as possible.

We’re National Grid Electricity Distribution (NGED), the owner and operator behind the electricity distribution systems for the Midlands, the Southwest of England and South Wales. Serving communities of more than 8 million people, our expert teams deliver heat, light and power for homes and businesses.

National Grid employs over 29,000 people worldwide. We are building an inclusive workplace, a place to actively celebrate the cultures, personalities and preferences of our colleagues – who in turn help to build the success of our business and reflect the diversity of the communities we serve. Our vision is to be at the heart of a clean, fair and affordable energy future and we are doing this in a fast-moving industry with an increasing focus on tackling climate change, exploring new energy sources that are renewable, low carbon, and improve efficiency to meet demand.

• Preparing construction, maintenance and replacement work and coordinating team activities.
• Coordinating the team’s response to network faults, helping us deliver the best possible service to our customers.
• Responding to customer enquiries clearly and professionally, both verbally and in writing.
• Supporting the Operations Manager with work programming and scheduling.
• Using our IT systems to accurately record and maintain information that supports our Field Teams.
• Working closely with colleagues and other Team Members, stepping in to provide support when needed.
• Taking ownership of tasks and helping the team deliver work accurately, efficiently and on time.
• Looking for opportunities to find a better way of working and improve the experience for our customers and colleagues.

Customer service is a big part of this role, so we’re looking for someone who genuinely enjoys helping people and can provide a positive experience, even when dealing with challenging situations or competing priorities.

You’ll be a clear and confident communicator who can build good working relationships with customers, colleagues and our partners. You’ll be comfortable taking ownership, using your initiative and making things happen without always needing to be told what to do next.

You’ll also be:

• Customer-focused, with strong customer service and communication skills.
• Reliable, organised and able to prioritise effectively in a fast-paced environment.
• Proactive and comfortable using your own initiative.
• A collaborative team player who is happy to support others.
• Confident using IT systems, Microsoft Office and digital tools, with the ability to learn new systems and applications.
• Able to communicate clearly and professionally, both verbally and in writing.
• Someone who looks for opportunities to improve how things are done and provide a better service.

Previous financial experience or experience working in a similar operational environment would be advantageous, however full training will be provided on our internal systems and applications.

Please note interviews will be held week commencing 7th December.

Joining the UK’s leading electricity distribution business means plenty of career opportunities and well-deserved recognition. We reward hard work and encourage ambition. So, as well as a competitive salary, you will also benefit from:

• 26 days paid leave plus 8 bank holidays, up to 28 days with continuous service
• Competitive contributory pension scheme (we double match your contributions up to a maximum of 12%)
• Annual Share Save plan
• Life assurance -  four times annual salary
• Contributory private healthcare scheme for you and your family
• Support via our Employee Assistance Programme, including musculoskeletal and physiotherapy services
• Free on-site parking at all our main sites

Things you need to know

National Grid Electricity Distribution is committed to safeguarding the interests of the Company, colleagues and customers. This role is subject to a satisfactory Barring Service (DBS) check.  Depending on the role, different levels of screening and vetting are required. Some roles require a triannual check.

Please note that in most cases, National Grid is unable to offer sponsorship for employment under the UK points-based immigration system. As such, applicants must have the legal right to work in the UK without requiring sponsorship now or in the future under the UK points-based immigration system. However, in exceptional circumstances where there is a clear and demonstrable need for specialist skills that cannot be sourced from the local labour market, National Grid may consider offering sponsorship. All applications are welcome from candidates who meet these requirements, regardless of race, nationality, or ethnic origin.

As an equal opportunities employer who is committed to Diversity, Equity and Inclusion, we celebrate individual difference and are actively bringing in more employees from diverse backgrounds to build on our inclusive culture.

If you require additional support to complete your online application, please email nged.recruitment@nationalgrid.co.uk

Recruitment correspondence is usually sent by email, please check your email account including spam/junk folders regularly after the closing date.