• Full time
• 40 hours per week
• Monday - Friday
• 08:00am - 16:30pm
• £15.32 per hour
• Opportunities for career development
• Plus our Sodexo employee benefits package

Reception/Concierge

Guildford - Full time

A role that keeps everyone smiling.

At Sodexo, we’re passionate about our people.We know that our teams are the key to delivering exceptional service and creating meaningful experiences for our clients, customers, and employees. So, whilst you enhance comfort and convenience, we'll enhance your career!

As a Reception/Concierge with Sodexo, you'll be the welcoming face of our vibrant corporate site, offering a helping hand to ensure flawless workplace operations and shape that all-important guest experience. Enjoy a role where you’ll love what you do.

What you'll do:

• Provide a professional, friendly and welcoming reception service, ensuring all visitors, employees and contractors receive an excellent first impression.
• Act as the first point of contact for visitors, customers and colleagues, delivering exceptional customer service.
• Greet, welcome and direct visitors, ensuring they are announced to the appropriate departments.
• Answer, screen and transfer incoming telephone calls efficiently and professionally.
• Manage visitor registration and building access procedures, ensuring all security requirements are followed.
• Maintain accurate visitor records, daily reports and access control documentation.
• Assist with arranging taxi bookings and other transport requirements for staff and visitors.
• Escort visitors and contractors to approved areas when required.
• Support contractor management processes, including inductions and security checks.
• Carry out key log audits and maintain accurate security records.
• Respond to enquiries and resolve issues promptly, escalating concerns to the appropriate teams when necessary.
• Provide administrative support across reception and wider workplace services.
• Assist with Health & Safety, Fire Safety and First Aid administration, ensuring relevant records are maintained.
• Work closely with colleagues and other departments to ensure the smooth running of front-of-house operations.
• Maintain a professional, organised and welcoming reception environment.
• Ensure all activities comply with Health & Safety, security policies and site procedures.
• Complete accurate daily handovers to maintain service continuity.
• Take a proactive approach to identifying opportunities to improve customer experience and service delivery.

What you'll bring:

• A passion for delivering excellent customer service and creating a positive visitor experience.
• Excellent verbal and written communication skills.
• A friendly, approachable and professional manner.
• Strong organisational and administrative skills, with excellent attention to detail.
• The ability to manage multiple tasks and prioritise effectively.
• A confident and professional telephone manner.
• The ability to build positive working relationships with colleagues, visitors, contractors and customers.
• A proactive, reliable and self-motivated approach to work.
• The ability to work independently while contributing effectively as part of a team.
• Good problem-solving skills and the confidence to handle enquiries and escalate issues appropriately.
• A methodical and accurate approach to maintaining records and completing administrative tasks.
• An understanding of the importance of confidentiality, building security and visitor management procedures.
• A flexible and adaptable approach to changing business requirements.
• A commitment to maintaining high standards of professionalism and personal presentation.
• A willingness to undertake training and continuously develop skills.
• The ability to remain calm, organised and customer-focused in a busy reception environment.

Why Sodexo?:

Working with Sodexo is more than a job; it’s a chance to be part of something greater.

Belong in a company and team that values you for you. 

Act with purpose and have an impact through your everyday actions.

Thrive in your own way.

We also offer a range of perks, rewards and benefits for our colleagues and their families:

• Unlimited access to an online platform offering wellbeing support
• An extensive Employee Assistance Programme to help with everyday issues or life's larger problems, including legal and financial advice, support with work or personal issues impacting your wellbeing
• Access to a 24hr virtual GP Service
• Sodexo Discounts Scheme, offering great deals 24/7 across popular big-brand retailers
• Save for your future by becoming a member of the Pension Plan
• Opportunities to enable colleagues to grow and succeed throughout their career at Sodexo, including a variety of learning and development tools
• Bike to Work Scheme to help colleagues to do their bit for the environment whilst keeping fit
• Sodexo UK and Irelands enhanced benefits and leave policies

A little more about Sodexo:

At Sodexo, our purpose is to create a better every day for everyone to build a better life for all. As the global leader in services that improve the Quality of Life, we operate in 55 countries, serving over 100million consumers each day through our unique combination of On-Site Food and FM Services, Benefits & Rewards Services and Personal & Home Services.

We are committed to being an inclusive employer. We are a forces friendly employer. We welcome and encourage applications from people with a diverse variety of experiences, backgrounds and identities. We encourage our employees to get involved with our Employee Networks such as Pride, Sodexo Parents & Carers, Sodexo Disability, Ability network, SoTogether, Generations and Origins.

We’re a Disability Confident Leader employer. We’re committed to changing attitudes towards disability, and making sure disabled people have the chance to fulfil their aspirations. We run a Disability Confident interview scheme for candidates with disabilities who meet the minimum selection criteria for the job.

Click here to read more about what we do to promote an inclusive culture.

Ready to be part of something greater?

Work with the best in the business.

Sodexo reserves the right to close this advert early if we are in receipt of a high number of applications