Mortuary Attendant

Location: Andover

40 hours per week. (Monday - Friday 8:30am – 5:30pm)

Salary £29,967.94 per annum.

Here at the Pure Group we are looking for outstanding individuals, who want a fresh start in a successful, financially secure, caring work environment, where you can really make a difference and gain a true sense of pride, and be integral to maintaining our high quality standards, our 5* reputation and customer service.  

Who Are We?  

Pure is a successful Group of companies specialising in end of life, later life planning, including funeral plans, insurance products and Cremation services. We are direct to consumer and regulated by the FCA. We provide services across the UK, with our base locations in  Hampshire, Midlands, and Scotland, with a continued exciting expansion programme! 

We are the market leader, and our brand awareness is phenomenal, being the best known brand with more 5* reviews on Trustpilot than any of our competitors.  

We have strong Values and take Pride in caring deeply about our customers, their loved ones, and our employees. We take accountability and we never settle for second best - working at Pure means being part of a growing, diverse exciting Group, which makes a real difference to the people we serve.  

The Role  

We believe that what we do is a privilege - supporting families and bringing their deceased loved ones into our care with the upmost dignity and respect. You will facilitate our frontline mortuary care, receiving clients into our care facility in Andover. You will receive and “track” ashes into our care facility, before then “checking out” the ashes each evening ready for the Ashes Team to return to our client's families.

What does our successful Mortuary attendant look like?

The ideal applicant will ideally have experience of working in the funeral sector although this is not essential. This post will be Mon-Fri, with core hours 8.30-5.00, however this role requires flexibility to occasionally cover weekends and bank holidays, annual leave, and unexpected circumstances, as part of a highly specialised team.

Key Responsibilities

• Ensuring our clients are placed in the correct size coffins.
• Ensuring that you allocate mortuary bays, using our bay allocation technology to register their exact resting locations.
• On receipt of a client into your care, ensure that you conduct all the necessary ID checks.
• Accurately check legal paperwork and internal systems.
• Correctly process all associated paperwork.
• Preparation of clients for the cremation process, removing implants, (ie pacemaker) and ensuring that you follow any special instructions given by the applicant in relation to personal effects and jewellery.
• Preparation of repatriated clients for cremation and to arrange disposal of the associated zinc lining in accordance with company policy.
• Cataloguing and recording all personal effects and jewellery and updating the mortuary register in line with company policy.
• Ensuring that the mortuary is clean, safe and secure at all times.
• Ensuring that no un-authorised access is given to the mortuary area.
• Ensuring that all valuables are always kept safe and secure.
• Preparing and placing nameplates on coffins, where appropriate, for clients where families have selected an attended service.
• Liaising and working closely with the Mortuary Manager, to report the requirement for maintenance or repair of specialist equipment utilised in the mortuary.
• Monitoring and recording mortuary stock levels and will be responsible for reporting stock levels to the Operations Manager.
• Ensure that appropriate clinical waste and Infection control protocols are always followed.
• You will ensure that all personnel always working in and around the mortuary act with the upmost respect, ensuring also that company expectations relating to behaviours are followed.
• Maintain company vehicles in a good condition and presentable, ensuring that faults are reported. Ensuring the vehicle is roadworthy before commencing your journey and log or report any issues to the Mortuary Manager.
• Drive within the law and be courteous to other road users to reflect the company in a positive way.
• Adhere and follow all company policies and procedures.

Our Benefits  

• Generous 30 days holiday plus bank holidays   
• Bupa Health Cash Plan
• Life Assurance
• Company Pension, or option for SMART Pension.  
• Family friendly occupational benefits
• Employee Assistance Programme, including access 24/7
• Comprehensive Induction
• Learning and Development Academy
• Discounted Gym membership 
• Cycle to work scheme. 
• Friendly and supportive, modern working environments, with free on-site parking! 

Join us and you'll become part of a purpose-driven organisation that is transforming our sector while never losing sight of what matters most - supporting families with care, dignity and respect.

Please note that, depending on the requirements of the role, we may need to carry out appropriate pre-employment vetting through the Disclosure and Barring Service (DBS) or Disclosure Scotland, and/or Financial Conduct Authority (FCA) checks where relevant.

All gaps in your employment history must be disclosed as part of the recruitment process.

We reserve the right to close this vacancy early if we receive a high volume of suitable applications.

Equal Opportunities

The Pure Group strives to be an equal opportunity employer. We welcome applications from all backgrounds — regardless of age, gender, ethnicity, sexual orientation, disability, religion or belief. 

We celebrate difference because we believe it enriches our work and strengthens the way we support one another. If you need any additional support or adjustments during the recruitment process, please let us know. 

If you require any reasonable adjustments throughout the recruitment process, please contact us on 07469 400065 or email us at hr.recruitment@purecremation.co.uk