Your dream role

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Join the Dreams Distribution team as a Service Centre Manager at our Warrington home delivery depot, leading final mile operations and driving service, performance, and customer satisfaction across the region.

How you’ll help the nation sleep better

• Reporting to the Head of Distribution, you`ll be fully accountable for the smooth and efficient operation of the Delivery Service Centre.
• Providing a first class delivery service to our customers within commercial guidelines, ensuring Customer queries are dealt with and escalated where appropriate.
• Working to ensure KPIs are achieved and recorded accurately.
• Motivate and encourage the warehouse and delivery crews and ensure they are up to date with all relevant business communications and are empowered to do the best job possible.
• Set clear expectations, communicate team goals and identify opportunities for development and skills training.
• Manage recruitment and onboarding on new team members.
• Ensuring the Distribution Centre is run in a professional, ethical, profitable and commercial manner.
• Lead meetings, share best practice and keep everyone focused on operational goals.
• Maintain high standards across the working environment and ensure our brand is represented brilliantly.