Diary Coordinator

Location: Wembley Admin Centre, Sudbury, Middlesex

Job Type: Full-time, permanent

Salary: £33,365.49 per annum

We're looking for an organised, calm and caring individual to join our team at Wembley Admin Centre as a Diary Coordinator, making sure every funeral runs smoothly behind the scenes and every person in our care is looked after.

Our Mission: To help every family in Britain navigate the hardest moments of life with simplicity, dignity, kindness and exceptional care.

Our Vision: The UK's leading end-of-life company, helping 1 in 3 people across the UK to plan for and deal with death.

Why This Role Matters

At Dignity Funeral Directors, every farewell is handled with compassion, dignity and care. Behind each one is careful planning: the right people, the right vehicles and the right paperwork, in the right place at the right time. That's where you come in.

Your Impact and Responsibilities

You'll keep our funeral operation on track. From the moment someone is brought into our care until they leave it, you'll know where they are and what's needed next. You'll plan rotas, coordinate our fleet and colleagues, and get the details right, so our teams can focus on the families they're serving.

As a Diary Coordinator, you will:

• Create and manage rotas for colleagues and fleet, based on funeral volumes.
• Make the best use of our vehicles and people so every funeral is covered.
• Oversee funeral bookings, removals and the transfer of the deceased to branches, churches or homes.
• Track every person in our care from collection until they leave our care.
• Organise documentation and liaise with third parties, such as doctors, so everything runs smoothly.
• Put together staff and garage orders and communicate them clearly to colleagues.
• Spot unnecessary costs and suggest practical ways to save.
• Keep working practices, facilities and equipment to the highest Health and Safety standards.
• Support out-of-hours duties when funeral services need it.

Skills and Knowledge

• Experience planning rotas or schedules for people, vehicles or resources.
• Highly organised, with excellent attention to detail.
• Calm and composed, able to juggle changing priorities in a fast-paced environment.
• A clear, confident communicator on the phone, in writing and face to face.
• Comfortable liaising with third parties, such as doctors.
• A practical problem-solver with an eye for efficiency and cost.
• Knowledge of workplace Health and Safety.
• Reliable and flexible, including outside standard hours.
• PC literate — Microsoft Office, Outlook and internal systems (training provided).

No previous funeral experience is needed. If you've coordinated schedules, fleet or logistics in another sector, we'll give you full training and support.

What you can expect from us

• Time to recharge – Accrue up to 22 days' annual leave plus bank holidays, based on the hours you work, giving you valuable time to rest, recharge and maintain a healthy work-life balance.

• Planning for your future – 4% matched pension to help you build long-term financial security.

• Everyday savings and perks – Access to MyStaffShop, our employee rewards platform, offering savings across high street and online retailers, alongside eyecare support, flu jab reimbursement and lifestyle discounts.

• Support when you need it – Access to a 24/7 Employee Assistance Programme, occupational health services and confidential counselling.

• Learn and grow with us – Ongoing training and development, including internal learning pathways and apprenticeship opportunities.

• Making work easier – Free on-site parking available at most of our locations.

What Sets Us Apart

• Meaningful purpose – Supporting families through the hardest moments of their lives.
• Grow with us – More career paths and leadership opportunities as our group grows.
• Shape the future – Help us become the UK's number one end-of-life provider and see the difference it makes.

What are the next steps?

Hit 'apply' and a member of our Talent Acquisition Team will be in touch.

Why Dignity Funerals

Dignity Funeral Directors helps families say goodbye to the people they love with simplicity, dignity, kindness and exceptional care. Every day, our funeral teams across the country support families through some of life's hardest moments. As part of Life Services Group, Dignity Funeral Directors is also part of a wider mission to make end-of-life care more joined up, more supported and easier for families to navigate. Be there when families need you most; with work that matters, a team that supports you, and the training to build a career, whether you've done this before or not.

Dignity Funeral Directors is part of Life Services Group; the group bringing together Dignity Funeral Directors, CMG, Simplicity Cremations, Dignity Legal Services and Farewill. Together, we can support families across more of the end-of-life journey, while each brand keeps the name, identity and community connection people already know. For Dignity Funeral Directors, that means more investment in better training, better support and better tools for our funeral teams.

You'll be part of a close-knit team who look out for each other and take real pride in their work. No two days are the same, and the work you do is noticed and valued.

If you want a job that is genuinely meaningful, helping families in your community through one of the hardest times in their lives; find your Life's work.

FCA Statement

Dignity Funeral Directors is part of a group that includes FCA-regulated activities. Some roles may require additional training, screening or regulatory checks, confirmed during recruitment.

Equality, Diversity and Inclusion Statement

We know diverse teams build a better place to work. Whoever you are, we'd love to hear from you — let us know if you need anything to make the process more accessible.

Unsolicited agency submissions will be treated as direct applications, with no fee payable. We may close or extend applications depending on response levels, so we'd recommend applying early.