Property & Product Damage Coordinator

• 40 hours per week, on a 5/6 Rota
• 5 to 12-month Secondment
• £12.71 per hour

ArrowXL is hiring! As the UK’s leading provider of Two-Person Home Delivery, we continuously strive to make the world of delivery a better place. Our aim is to build a welcoming and friendly business within the local community. We store and deliver large, heavy and bulky items in pristine condition – items that typically need two attentive people to handle. Quite often these items need installing for our customers, which we also do!

The Property & Product Damage Coordinator (5 -12 month Secondment) is responsible for managing and coordinating all reported incidents involving damage to customer property and products handled by both Arrow XL and our service partners.

The role involves investigating damage reports, coordinating inspections and repairs, liaising with customers, suppliers, contractors and internal departments, and ensuring that all claims and incidents are handled efficiently, fairly and within agreed timescales.

The postholder will act as a central point of contact for property and product damage cases, ensuring accurate record keeping, effective communication, cost control, and a high standard of customer service.

So, what are you waiting for? Apply now!

Please note that any offer of employment will be subject to the successful completion of pre-employment checks, including a satisfactory DBS check where required for the role.

If you're ready to make a difference in a fast-paced, collaborative environment, this could be the perfect next step in your career. For a confidential chat, reach out todanny.colbert@arrowxl.co.uk— or apply today!

Your role will include:

• Manage property and product damage incidents from initial report through to resolution, ensuring accurate records and full case ownership.
• Investigate incidents, coordinate inspections and assessments, and gather photographic evidence and supporting documentation.
• Liaise with customers, operational teams, contractors, suppliers, insurers and other stakeholders to establish causes, arrange repairs and progress claims.
• Monitor repairs, quotations and invoices to ensure work is completed to the required standard, within timescales and at appropriate cost.
• Provide clear, professional communication, managing customer expectations and resolving queries throughout the claims process.
• Produce reports and identify trends, recurring issues and improvement opportunities to reduce damage, minimise costs and improve performance.

What are we looking for?

• Previous experience in a customer service, coordination, operations, claims or complaints handling role.
• Strong organisational, administrative and time management skills, with the ability to manage multiple cases and priorities.
• Excellent verbal and written communication skills, with confidence engaging customers, contractors, suppliers and internal stakeholders.
• Strong investigation, problem-solving and analytical skills, with excellent attention to detail and accuracy.
• Customer-focused, resilient and professional, with the ability to handle challenging situations and resolve issues effectively.
• Competent in Microsoft Office and case management systems, with good commercial awareness and accountability for achieving successful outcomes.

Some of the benefits of working with us include:

• Annual Leave Entitlement – 31 days entitlement (including statutory bank holidays) which increases with service!
• Holiday Buy Scheme – Buy up to 5 additional days
• Comprehensive Pension Plan – including ArrowXL company contributions
• Life Insurance – Company funded 2x basic salary life cover from day one
• Enhanced maternity, paternity, adoption and shared parental leave
• Long Service Awards – Awarded for every 5 years’ service
• Employee of the Month Incentives – Local winners across the country plus an overall winner chosen by the CEO
• Progression and Development Opportunities – Investment into your career path via our award-winning Training Academy
• Up to 25% Staff Discount at www.very.co.uk
• Retail Discounts – Huge discount savings across retailers and restaurants including Apple, Asda, B&Q, Halfords, Nando’s, TGI Friday’s, Screwfix and many more!
• Discounted Gym Membership – Up to 25% discount across 3700 nationally located gyms, health clubs, leisure centres, bootcamps and fitness studios
• Cycle to Work Scheme – In partnership with Halfords, the Arrow XL C2W scheme offers great benefits and discounts

How to Apply

It’s quick and easy to apply online - just have your up-to-date CV ready and follow the step-by-step application process. We’re excited to hear from you!

At ArrowXL, we’re proud to be an equal opportunities employer. We’re entrusted to creating an inclusive workplace where everyone can thrive, regardless of background. If you're invited to interview and need any adjustments during the process, please let us know - we’ll do everything we can to make your experience smooth and positive.

We’re a business built on championing strong values. These guide everything we do — from how we deliver to how we help our people:

Ready to apply?

Apply now and take the next step in your driving career with ArrowXL!