• 37.5 hours per week
• Monday - Friday
• Various Shift Patterns between 07:00 and 18:00
• £13.41per hour

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Are you passionate about delivering excellent customer service and creating a welcoming environment for everyone you meet? As a Business Centre Receptionist at HMRC Liverpool, you'll be the first point of contact for visitors, providing a friendly, professional and helpful welcome while ensuring the smooth day-to-day running of the reception area.

You'll play an important role in supporting the wider administration team, managing enquiries, maintaining effective communication and helping to create a safe, organised and positive environment for colleagues, clients and visitors alike. Your attention to detail, approachable manner and commitment to great customer service will help ensure everyone receives a positive experience.

What you'll do:

• Provide a friendly, professional welcome and deliver excellent customer service as the first point of contact for visitors and colleagues.
• Carry out general reception and administrative duties, including answering telephone calls, managing emails, filing and completing relevant paperwork.
• Manage meeting room bookings, prepare rooms for use and provide basic audio-visual (AV) support where required.
• Maintain a clean, tidy and welcoming environment, replenish supplies and assist with room setups and moving furniture.
• Provide support to the catering and mailroom teams when required, helping to ensure the smooth running of daily operations.
• Respond to customer queries, escalate issues where necessary, report maintenance concerns and follow all health and safety procedures.

What you bring:

• Strong customer service skills with a friendly and approachable manner.
• Good organisational and communication skills, with the ability to manage competing priorities.
• Ability to follow health and safety procedures and maintain a safe working environment.
• A team player who is also confident working independently and using their own initiative.
• Ability to complete tasks accurately and consistently to a high standard.
• Previous experience in a reception, customer service or similar role would be advantageous.

What we offer:

Working with Sodexo is more than just a job – it's an opportunity to be part of something bigger. You'll join a team that values your contribution, supports your development and empowers you to make a positive impact every day. In addition, we offer:

• Mental health and wellbeing support
• Employee Assistance Programme providing personal, legal and financial advice
• 24/7 virtual GP access and lifestyle rewards
• Discounts for you and your family
• Financial wellbeing tools and retirement planning support
• Cycle to Work scheme and a paid Volunteering Day

Ready to be the friendly face of our team? Apply today and take the next step in your career with Sodexo!