Pinnacle Group are looking for a Scheme Manager to oversee the delivery of all housing management and support services within an Extra Care scheme that provides accommodation for vulnerable tenants. In this role, you will be responsible for safeguarding, tenancy management, health and safety, compliance resident engagement, service delivery and the effective management of the schemes day-to-day operations to ensure residents receive a high-quality service tailored to their needs.

Our Homes Division delivers trusted housing management services across Affordable, Private Rented and Leasehold properties. We work with local authorities, registered providers and investors to support thriving communities.

The ideal candidate will be a compassionate and highly organised housing professional with strong customer service and communication skills, experienced in managing housing or extra care schemes, maintaining health and safety compliance, building positive stakeholder relationships, and supporting vulnerable residents to live independently within a safe, inclusive, and well-managed environment.

This is a full-time, site based role located in Shrewsbury. The working hours are 9am-5pm, Monday-Friday.

Who we are

Pinnacle Group is a market-leading national provider of housing, neighbourhood and workplace services. With over thirty years of experience, we deliver expert, place-based management and maintenance solutions that enhance the everyday lives of the communities we serve.

We’re a people-first organisation with a values-driven culture that has stood the test of time -reflected in the way we care for both our employees and our customers.

Who we’re looking for

We’re looking for someone who not only meets the key criteria below but also embraces our core values – Trust, Respect, Involve, Challenge, and Deliver Excellence – and is committed to earning and maintaining the confidence of our clients and communities.

Key responsibilities:

• Ensuring the maintenance of the buildings and grounds
• Conduct regular site inspections and reporting on these both internally and to the client
• Conduct initial investigations into reactive requests relating to defects, carrying out repairs etc
• Respond to emergency situations, sometimes out of hours
• Manage health & safety issues and ensuring health & safety audit tasks are completed
• Manage the site-based staff of cleaners and caretakers
• Proactively communicate with customers and the client

Key requirements:

• Proven experience managing housing, residential, leasehold, or Extra Care schemes, with a strong understanding of tenancy management and resident services
• Ability to oversee H&S requirements, carry out audits and inspections, and ensure compliance with relevant policies and procedures.
• Good communication skills in relation to managing relationships with the Client, communicating with external service providers and reporting
• Understanding of building maintenance and ability to manage contractors
• Excellent customer service skills and have a flexible and adaptable approach

Our offer

We believe that diversity makes us stronger. The more varied our workforce, the better we can understand, reflect and meet the needs of the communities we serve. That’s why we actively welcome applications from people of all backgrounds – especially those who represent the communities we work with every day.

As a colleague, you’ll be part of an inclusive and supportive culture where you’re encouraged to thrive. We’re committed to helping you reach your full potential through continuous learning, development opportunities and career progression.

In addition to statutory benefits such as sick pay, maternity/paternity leave, a pension scheme, and annual leave, we offer a wide range of additional benefits tailored to your role and business area, including:

• Maternity/paternity packages
• Flexible Working Arrangements
• Life Assurance
• Enhanced Pension Scheme
• Additional Annual Leave
• Private Medical Insurance
• Cycle to Work Scheme
• Employee Assistance Programme
• Retail Discounts
• Childcare Assistance
• Season Ticket Loans
• Sick Pay Schemes
• Personal Development Plans