We're looking for an experienced Shift Operations Manager to work in our distribution Depot in Swindon. You will work a weekly rotating shift pattern from 6am till 2pm and 2pm till 10pm and there may be some requirement to also work nights to cover the other Shift Manager. (10pm till 6am).

The Warehouse Shift Operations Manager is responsible for overseeing daily operations during their assigned shift. They are responsible for ensuring operational excellence while meeting key performance indicators (KPIs) related to productivity, safety, customer service, and compliance.

The focus will be on driving efficiency and delivering a cost-effective, customer-centric distribution solution. Shift Operations Managers are responsible for managing and developing their team, implementing process improvements, and ensuring that all warehouse activities align with performance standards.

CORE RESPONSIBILITIES

• Operational Performance Management: Oversee daily warehouse operations, ensuring KPIs related to productivity, accuracy, and efficiency are consistently met. This includes tracking order fulfilment rates, pick accuracy, on-time delivery, and other critical operational targets.
• Cost Control & Budget Management: Take responsibility for controlling operational costs within the shift's budget. Monitor and analyse cost-related KPIs, including labour costs, overtime, material handling expenses, and equipment utilisation. Identify cost-saving opportunities and implement strategies to optimise resource allocation while maintaining performance standards.
• Team Leadership & Goal Setting: Lead the shift team by setting clear operational goals and KPIs. Monitor individual and team performance against these metrics to ensure targets, such as productivity rates, inventory accuracy, and safety compliance, are consistently achieved.
• Resource Management: Ensure the warehouse is staffed with appropriately skilled resources and equipped with the necessary tools to meet operational demands. 
• Health & Safety Compliance: Ensure all warehouse activities are carried out in compliance with health and safety standards. Track safety-related KPIs (e.g., accident rates, safety audits) and implement proactive measures to address potential risks. Foster a safe working environment for all warehouse colleagues.
• Operational Task Execution: Oversee the execution of all warehouse tasks, including picking, dispatch, loading, unloading, put away, returns, and waste management, with a focus on meeting KPIs such as turnaround times, order accuracy, and processing efficiency.
• KPI Tracking & Reporting: Continuously monitor and report on key performance metrics. Provide daily and weekly activity reports on warehouse performance, highlighting areas for improvement or concern, and work with management to address them.
• Continuous Improvement: Identify and implement process improvements to drive efficiency, reduce operational costs, and enhance customer satisfaction while ensuring KPIs are met. Focus on streamlining activities and eliminating inefficiencies.
• Team Development & Performance: Motivate, inspire, and develop your team to meet KPIs. 
• Training & Upskilling: Ensure the team receives relevant training to enhance performance and align with operational KPIs. 
• Strategic Management & Planning: Collaborate with senior management to develop and implement strategic plans that align warehouse operations with long-term business goals. 
• Regular Meetings & Presentations to Senior Leadership: Conduct regular meetings with senior leadership teams to present warehouse performance data, discuss operational challenges, and propose solutions for improvement.

SKILLS AND EXPERIENCE

• Warehouse/Distribution Experience: Proven experience in managing or working within a warehouse or distribution environment with a strong focus on KPIs
• Leadership & Communication Skills: Strong leadership abilities with a proven track record of motivating and managing teams to meet operational KPIs. Excellent communication skills to ensure alignment with business objectives and performance standards.
• Performance Management: Experience in setting, monitoring, and achieving KPIs, with a focus on improving operational metrics such as pick/pack times, dispatch accuracy, and budgeting.
• IT & Systems Proficiency: Strong knowledge of Warehouse Management Systems (WMS) and other relevant software to track warehouse operations and KPIs. Ability to generate reports and analyse data to identify trends and areas for improvement.
• Customer-Focused: A strong commitment to meeting customer expectations by consistently achieving high standards of service, accuracy, and timeliness.
• Adaptability & Problem Solving: Ability to adapt to changing demands, manage shifting priorities, and meet deadlines while maintaining operational performance.
• Health & Safety Knowledge: In-depth understanding of relevant health and safety legislation and best practices, with a focus on driving safety KPIs such as accident reduction, compliance rates, and incident investigations.