We have a opportunity for a Business Architect, used to delivering at a Senior level organisation wide, to contribute significantly to the design and delivery of our Target Operating Model.

We are an organisation of around 700 colleagues that has grown rapidly and continues to evolve in response to expanding responsibilities, emerging priorities and a changing external environment. As the organisation has grown, structures, processes, services and ways of working have organically developed to support delivery. We are now seeking an experienced Business Architect on an interim basis for an initial six-month assignment to help us take a more organisation-wide view of how we need to operate in the future.

Working closely with senior leaders, the Business Architect will lead the development and maintenance of our Target Operating Model (TOM), helping to shape the organisational capabilities, services, governance, operating arrangements and enabling functions required to deliver our strategic ambitions. The role will bring together service design, organisation design, capability development, technology enablement and change delivery into a coherent enterprise view, helping the organisation identify key strategic design decisions, understand dependencies and trade-offs, and develop a practical roadmap for change over the next two to three years.

Working through a matrix model, the Business Architect will oversee and coordinate a virtual team of specialists from across the organisation, bringing together expertise from multiple disciplines to support enterprise-wide design and decision-making.This role will suit someone who has successfully worked in complex and evolving environments, is comfortable operating with ambiguity, and has experience establishing architecture, governance and design disciplines within growing organisations. Success in this role will depend as much on influencing senior stakeholders, facilitating strategic decisions, building organisational understanding and demonstrating practical value as it will on producing architecture artefacts.

Closing date: Friday 6th November

Interviews: Mid November 2026

The postholder should strive at all times to adhere to the Housing Ombudsman Service values of learning, excellence, openness, and fairness. HOS is committed to equality of opportunity in all its practices, policies, and procedures. It is our intention to promote a working environment that is free from harassment, bullying, victimisation or discrimination, where everyone is treated with dignity and respect. We expect all staff to behave respectfully with courtesy and consideration, whilst carrying out their duties.

At HOS we have a Conflicts of Interest policy, designed to protect the integrity of the HOS decision-making process, to enable our stakeholders to have confidence in our integrity, and to protect the reputation of staff and non-executive members. All new staff and non-executive members of HOS should declare immediately and take actions to avoid any conflict of interest.