Strong leadership, excellent customer service and technical expertise are at the heart of this role. As a Council Tax Billing Team Leader, you'll lead a busy team responsible for the accurate and timely administration of Council Tax billing, discounts, exemptions and reliefs, helping to ensure the Council collects vital income that supports services across West Northamptonshire. 

Working within our Revenues & Benefits Service, you'll provide day-to-day leadership to a team of Council Tax professionals while acting as a senior technical specialist on all Council Tax matters. This is an excellent opportunity for an experienced Revenues professional to take on a leadership role where they can drive service improvements, support colleague development and help shape the future delivery of Council Tax services across the Council.

You'll lead, motivate and develop a team of Council Tax Billing Officers and Senior Officers, ensuring workloads are effectively managed and service standards are consistently achieved. Through coaching, mentoring and performance management, you'll help create a resilient, high-performing team that delivers an excellent customer experience while meeting collection and operational targets. 

A key part of the role will involve acting as the Council's specialist on Council Tax legislation, maintaining expert knowledge of regulations, case law and best practice. You'll support the management of complex and contentious cases, respond to enquiries from customers, elected members and MPs, and provide advice and guidance to colleagues across the service. 

Working closely with the Revenues Manager, Customer Services and other Revenues Team Leaders, you'll contribute to service development, performance monitoring and process improvement initiatives. You'll help drive a customer-first culture, support annual billing activities and ensure robust procedures are in place to deliver an efficient, compliant and high-quality Council Tax service.

You're an experienced Revenues professional with significant knowledge of Council Tax billing, collection and administration. You have a strong understanding of relevant legislation and best practice, together with experience of managing and developing teams within a Revenues, local government or customer-focused environment. 

You’re a confident communicator who can influence, motivate and support others while managing performance and driving service improvements. Comfortable working in a fast-paced environment, you're able to balance operational priorities, manage complex issues and make sound decisions under pressure. 

You'll bring strong leadership skills, a commitment to excellent customer service and a passion for continuous improvement. Whether coaching colleagues, implementing change or resolving complex cases, you'll lead by example and help create a culture where people can thrive. Most importantly, you'll share our THRIVE values and our commitment to delivering outstanding services for the residents and communities of West Northamptonshire.

At West Northants Council, it’s about our people. People who thrive with ambition, bubble with new ideas, demand better ways of working, caring about every detail, and who never shy away from a challenge. Our culture is a gateway for new experiences. A place to forge new opportunities. To empower you in your career and unite you with like-minded people.

Our vision is ‘to make West Northants a great place to live, work, visit and thrive’. We truly stand by this and work hard every day to make this a reality. Our corporate values, THRIVE, stand for: Trust, High Performance, Respect, Innovate and Empower, they underpin everything we do and how we deliver services. Hear from our Chief Executive, Martin Henry, about building a career at WNC.

We are committed to ensuring diversity, equality, equity, and inclusion is woven into the fabric of WNC and everything we do, to enable all colleagues to develop and maximize their full potential.  We are a disability confident employer, a member of the Armed Forces Covenant, and a Care Leaver Covenant partner

The following film was created by us to communicate our intentions - watch WNC colleagues explain what DEI means to us.

 If you need additional support or reasonable adjustments during the application process, including needing the job description in another format or language, please email careers@westnorthants.gov.uk for support.

West Northants Council, where careers thrive.