Are you organised, approachable and passionate about providing great customer service?

We’re looking for a Housing & Nuplace Assistant to join our team, providing administrative and customer support across a range of housing services.

You’ll work with tenants, landlords, contractors and colleagues, dealing with enquiries, maintaining accurate records, preparing documents and supporting the smooth running and promotion of our services.

You’ll need excellent communication and organisational skills, confidence using IT and the ability to manage competing priorities in a busy environment.

If you’re proactive, enjoy working with people and want a varied role where you can make a difference, we’d love to hear from you.

Please click on the links below to view the job description and person specification.

A CV template is available if you do not already have a CV.

Candidates who have previously applied for this vacancy need not reapply.

We believe great services start with great people — and that means building a workforce that reflects our community. At Telford & Wrekin Council, everyone belongs, and every voice matters.

What we offer:

• We offercompetitive salariesand a fantastic leave package — starting at24 days, rising to32 dayswith service, plus8 bank holidaysand anextra concessionary dayto enjoy.
• Flexible working & career progression
• Local Government Pension Scheme
• Staff discounts & salary sacrifice perks
• Free parking & confidential wellbeing support
• Hybrid working model - whether you're in the office or working from home, we support a balance that fits your personal and family commitments.

Find out further information about working at Telford & Wrekin Council including our full list of benefits.

Please note: We do not hold a sponsorship licence for visas.