Job Title:Network Planner
Starting Salary: £39,481 progressing to £43,149 per annum (pro rata for part time)
Hours: 37
Location: Stevenage - Hybrid
Contract Type:Fixed Term Contract - October 2028
Directorate: Growth & Environment

About the team

Shape the Future of Bus Services in Hertfordshire

Are you passionate about public transport and creating efficient, reliable bus networks? Do you have experience in bus planning, network development, or service scheduling and want to play a key role in transforming local transport?

We're looking for a Network Planner to join our Passenger Transport team and help develop and manage Hertfordshire's network of contracted local bus services. This is an exciting opportunity to contribute to one of the most significant changes to bus service delivery in the county, supporting the proposed transition to a franchised operating environment across north and east Hertfordshire.

This is a varied and high-profile role, offering the opportunity to influence transport policy, work closely with operators and stakeholders, and deliver tangible improvements for passengers and communities across the county.

About the role

As a Network Planner, you will be responsible for developing and reviewing bus services to ensure they meet the changing needs of residents, businesses, and visitors. You will analyse service performance, identify opportunities for improvement, and help shape future transport provision across Hertfordshire.

Working collaboratively with operators, councillors, local authorities, community groups, and industry partners, you'll play a key role in delivering innovative and sustainable transport solutions.

Key Responsibilities

• Support the development of bus networks across north and east Hertfordshire in preparation for the proposed franchised operating environment.
• Design and specify local bus and education transport services to support County Council policies and maximise available funding.
• Analyse patronage, revenue, reliability, customer feedback, and wider network performance data to identify and deliver service improvements.
• Develop innovative and evidence-based transport solutions that improve network efficiency and meet passenger needs.
• Maintain accurate contractual, operational, and network information, acting as a central point of intelligence on bus service changes.
• Monitor commercial and contracted bus service developments and assess their impact on the wider network.
• Build strong relationships with operators, local authorities, councillors, and community stakeholders.
• Support responses to customer enquiries and provide professional advice on network planning matters.
• Contribute to the development of ticketing initiatives, fare reviews, and service risk assessments.
• Provide expert advice to the Intalink Partnership on industry developments, funding opportunities, and best practice.

About you

We are looking for someone who is analytical, proactive, and passionate about public transport, with the ability to balance operational requirements, customer needs, and strategic objectives.

Essential Requirements

• At least three years' experience in bus network planning, commercial bus planning, or a related passenger transport role.
• Strong understanding of bus operations, timetable planning, and transport scheduling principles.
• Excellent analytical and problem-solving skills.
• Ability to interpret and present data to support decision-making.
• Strong attention to detail and commitment to accuracy.
• Experience using databases and spreadsheets to manage and analyse information.
• Excellent written and verbal communication skills.
• Strong stakeholder engagement and relationship management skills.
• Ability to manage competing priorities and work independently.

Desirable

• Experience working with local authorities or public sector transport organisations.
• Knowledge of bus franchising, procurement, and contract management.
• Relevant qualification in transport planning, geography, engineering, business, or a related discipline.
• Understanding of current challenges and opportunities within the UK bus industry.

Why Join Us?

This is an opportunity to make a real difference to the future of public transport in Hertfordshire. You'll work on high-profile projects, collaborate with a wide range of stakeholders, and help deliver a modern, sustainable, and passenger-focused transport network that supports our communities and economic growth.

If you're ready to help shape the future of bus services in Hertfordshire, we'd love to hear from you.

We welcome applications from candidates who currently reside in the UK with established proof of right to work documentation. We are not able to offer sponsorship at this time for this role.

This job role is Level 10. Please locate the job profile here:

Job profiles - Community services

Interview Date: 23rd November 2026

Benefits of working for us

How to apply

As part of your application, please upload your most recent CV. Ensure your CV is up to date with your employment history (including any employment gaps), and including any training/qualifications. We encourage you to include examples of where you have demonstrated the requirements/criteria in the advert / job profile to allow the panel to fully recognise your skills and abilities. You will have the opportunity to include a short covering paragraph within your application to give us a little more information about your skills, knowledge, and experiences.

Additional information

We are changing
Hertfordshire County Councilis undergoing Local Government Reorganisation (LGR). If you are employed by Hertfordshire County on 1 April 2028, it is expected that most roles will transfer to the newly-created unitary councils on existing terms and conditions under TUPE (Transfer of Undertakings – Protection of Employment) principles.

LGR is one of the biggest changes we will face in a generation. It will reshape how we work and how services are organised and gives us a real opportunity to build something better. To find out more, visit https://www.hertfordshire-lgr.co.uk/

DisabilityConfident
We are proud to be a Disability Confident employer and guarantee an interview to anyone disclosing a disability whose application meets the minimum criteria for the post.

English Fluency
The ability to converse at ease with members of the public and provide advice in accurate spoken English is essential for the post (for those whose language is a signed language the provision of a sign language interpreter who speaks English to the necessary standard of fluency will be required). Further information about the legal requirement can be found here.