9Performance and Operations Manager

Location: Based at Denmark Hill, may be required at other KCH sites, hybrid working

Salary: £57,950 - £65,300 per annum (pro rata)

Contract Type: 12 month FTC, Maternity Cover

We are seeking a dynamic and proactive Performance and Operations Manager to join our Managed Services team. This pivotal role involves providing timely, efficient, and effective business and operational support to ensure the delivery of non-clinical services at the highest standards. You will work closely with internal teams and external stakeholders to drive continuous service improvement, manage stakeholder relationships, and ensure operational excellence.

At KFM, you will be part of a supportive and innovative team dedicated to making a real impact in healthcare. We offer a collaborative working environment, and the chance to contribute to the NHS's success.

Key Responsibilities:

• Lead and support service development and continuous improvement initiatives.
• Build and maintain strong relationships with customers and key stakeholders.
• Investigate customer queries and resolve issues promptly.
• Collate and present data for care group contractual requirements.
• Ensure robust operational processes and procedures are in place.
• Support the development of cost improvement projects (CIP).

What we’re looking for:

• Degree-level education or equivalent relevant experience.
• Proven experience in customer service, operations, and data analysis.
• Excellent communication, organisational, and people skills.
• Strong Excel and Microsoft Office proficiency.
• Project management experience is desirable.
• A proactive, flexible approach, with a curious and reflective nature. 

How to Apply:

If you are ready to take on this exciting challenge, please apply with your CV and a supporting statement, addressing how you meet the person specification for this role.  

Closing Date: 27/10/2026

Interview Dates: 06/11/2026