Operational Planner – Ambulances and Ashes

Location: Knutsford - 40 hours per week  - Monday-Friday

Salary: £33, 100.44

We are the Pure Group, and for those who are analytically minded this is the moment to join our well-respected Operational Planning team - who are truly valued, and integral to supporting us to maintain our quality of care, our reputation and our 5* customer service.  

Who Are We? 

The Pure Group was formed with the primary focus to disrupt the market, and has successfully grown into a very successful collective of companies, specialising in end of life and later life planning including funeral plans, insurance products and Cremation services. We are fast moving, high growth, entrepreneurial, direct to consumer, and regulated by the FCA.  

Our locations include Hampshire, Midlands and Scotland, with a continued expansion programme. 

We are the market leader, and our brand awareness is phenomenal, being the best known brand in a growing sector. We have more 5* reviews on Trustpilot than any of our competitors, with focussed ambition for continued growth, whilst maximising our competition edge.  

We have strong Pure Values, and take pride in caring deeply about our customers and their loved ones. We take accountability, and we never settle for second best - working at Pure means being part of a growing, exciting Group, that makes a real difference to the people we serve.  

What does our successful Operational Planner look like?

Highly motivated and detail-oriented, they have a blend of skills - high attention to detail and accuracy, excellent listening, verbal and written communication skills, with a good knowledge of national geography.

A positive team player, empathetic and supportive towards others, and able to work autonomously. Is able to work in a busy, dynamic environment and is passionate about ensuring high standards. 

What we are looking for:

• Strong organisational ability and time management
• Be able to problem solve
• Be able to adapt to change
• High attention to detail
• Good analytical skills so can accurately interpret data
• Be able to communicate effectively
• Positive, can-do attitude

The Role

The Operational Planner is responsible for overseeing and planning our Private Ambulance Crew and Ashes Return Specialist resource. to ensure that we fulfil both bringing our clients into care and returning their loved ones ashes, and other logistical duties to meet our service levels.

 Key Responsibilities

• Take accountability for escalation of any potential issues that may affect the operation to Management to develop a mitigation plan.
• Ensure resources are planned in the safest and most efficient way in line with Key Performance Indicators
• Liaising with families, care homes and mortuaries to arrange ‘reactive’ transfer of care of our families loved ones.
• Liaising with families to arrange the return of their loved ones ashes.
• Managing our planned transfer of care and return of ashes across England and Wales.
• Producing routes, tasks and documentation for our Private Ambulance Crew and Ashes Return Specialists. Ensuring that each planned route is optimised for efficiency and service.
• Acting as a first point of contact for the Private Ambulance Crew and Ashes Return Specialists.
• Keep accurate customer records in our Customer Relationship Management (CRM) system of all planned activities.
• Work with our external Funeral Director network to ensure we are maximising operational efficiency.
• Communicating with 3rd party organisations such as hospital mortuaries, hospices and local funeral directors to build strong, positive relationships.
• Being able to articulate the legal requirements at the point death and the Company’s procedures and processes which would be applicable.
• Ensure that all key areas are allocated resources in a time efficient manner.
• To ensure that all journeys are resourced, and route optimised to drive efficiency.
• Liaise with other departments to help speed up transfer of care issues.
• Produce any necessary documentation for transfer of care.
• Adhere to the current company policy regarding data protection.
• Act as a Champion for Health and Safety across the teams so that all activities are conducted with Safety and People Welfare as a prime consideration.
• Participate in the on-call rota

Our Benefits  

• Generous 30 days holiday plus bank holidays  
• Bupa Health Cash Plan
• Life Assurance
• Company Pension, or option for SMART Pension.  
• Family friendly occupational benefits
• Employee Assistance Programme, including access 24/7
• Comprehensive Induction
• Learning and Development Academy
• Discounted Gym membership
• Cycle to work scheme. 
• Friendly and supportive, modern working environments, with free on-site parking! 

If you are wanting to join a Group, that is fast moving, makes things happen, and has the means to invest in its future and its people - and truly respects what you do, then this could be just the job you are looking for…  

Equal Opportunities

The Pure Group strives to be an equal opportunity employer. We welcome applications from all backgrounds — regardless of age, gender, ethnicity, sexual orientation, disability, religion or belief.

We celebrate difference because we believe it enriches our work and strengthens the way we support one another. If you need any additional support or adjustments during the recruitment process, please let us know.

If you require any reasonable adjustments throughout the recruitment process, please contact us on 07469 400065 or email us at hr.recruitment@purecremation.co.uk