In line with our One Coventry Values, we want to ensure that our communities are represented across our workforce. A vital part of this is ensuring we are a truly inclusive organisation that encourages diversity in all respects, including diversity of thinking. We particularly welcome applicants from minority ethnic, LGBT+, disabled and neurodiverse communities to make a real difference to our residents so that equity and respect remains at the heart of everything we do.

Our Values are:

• Open and fair: We are fair, open, and transparent.
• Nurture and develop: We help and encourage everyone to be their best and do their best.
• Engage and empower: We talk and listen to others, working together as one.
• Create and innovate: We embrace new ways of working to continuously improve.
• Own and be accountable: We work together to deliver the best services for our residents.
• Value and respect: We put diversity and inclusion at the heart of all we do.

About the Role

As the Benefits Quality Manager, you will lead a team of Senior Benefit Officers and play a vital role in maintaining high standards across the service. You will form part of the Revenues and Benefits Leadership Team, contributing to strategic planning, performance management and service improvement initiatives. 

Key responsibilities include:

• Managing the quality assurance programme that supports the annual Housing Benefit Subsidy audit process and ensuring compliance with legislative requirements.
• Developing and delivering quality assurance and improvement programmes.
• Monitoring service performance and identifying opportunities for improvement.
• Preparing reports and briefings for senior managers, elected members and other stakeholders.
• Handling complex enquiries, complaints and escalations to ensure excellent customer service.
• Coaching, mentoring and developing staff to achieve their full potential.

This post is exempted under the Rehabilitation of Offenders Act 1974 and as such appointment to this post will be conditional upon the receipt of a satisfactory response to a check of police records via Disclosure and Barring Service (DBS).

All candidates must have the Right to Work in the UK. We are currently not offering sponsorship for this role.

Who We're Looking For

We're seeking an enthusiastic and experienced manager who can combine technical expertise with strong leadership skills.

You'll have:

• Extensive knowledge of Housing Benefit and Council Tax legislation, policies and procedures.
• A strong understanding of Housing Benefit Subsidy requirements and audit processes.
• Experience working within a Housing Benefits environment.
• Experience of quality assurance, audit and compliance activities 
• Proven experience of managing and developing teams to deliver high-quality services.
• Excellent organisational skills, with the ability to manage competing priorities and deadlines.
• Strong analytical and attention-to-detail skills.
• Good communication and presentation skills. 
• Experience of coaching, mentoring and supporting staff development.
• A commitment to embracing new technologies and finding innovative ways to improve services.

If you need help or support to complete your application, please visit our accessibility page to see how we can assist you.

Guaranteed Interview Scheme - As part of our commitment to inclusion, we offer guaranteed interviews for specific groups of people. To qualify, you'll need to meet the minimum requirements for the role and identify with one of the below criteria:

• Members of the Armed Forces and veterans
• Are currently in care or have previously been in care
• If you consider yourself to be disabled or if you have a long-term health condition

For full details on the application process please read the attached document on our jobs page labelled 'Coventry City Council Application Process'. 

If there is any evidence of a candidate using AI to complete their application, then the application will be rejected unless the candidate can provide a justification which the Council considers to be reasonable.

Interview date(s): W/C 2nd November 2026

Coventry has a proud, innovative and creative spirit that throughout its history has seen communities come together to tackle problems and bring about real social change.

We are cutting-edge, challenging, youthful, vibrant and diverse.

At Coventry we are committed to excellence in everything we do. With around 5100 staff from a range of different backgrounds, our aim is to recruit and develop talented people who will focus on our customers, take responsibility, work together and find better ways of doing things.

To deliver the best services to our residents, we need the best people working for us to make a difference to our communities.

If you join us, we will provide a fantastic rewards and benefits package - to find out more please visit https://www.coventry.gov.uk/council-vacancies