We are looking for a hardworking, personable and detail-oriented Cloakroom & Club Attendant to join the team at Mark’s Club, part of The Birley Clubs.

Mark’s Club is a private members’ club, located in a refined Mayfair townhouse on Charles Street, with classic mahogany décor and a garden-like terrace space. The Club serves the finest meals delivered with theatrical flair and traditional tableside presentation. Our expert sommeliers guide Members through an extensive wine list, featuring over 60 wines by the glass and a selection of aged clarets.

As Cloakroom & Club Attendant, you will play an important role in ensuring the Club is presented to the highest standards while providing a warm and professional service to our Members and their guests.

You will be responsible for the smooth running of the cloakroom, including the safe and organised storage of Members’ coats, bags and personal belongings, ensuring items are returned promptly and securely when Members depart.

Alongside your cloakroom responsibilities, you will support the team in maintaining the cleanliness, presentation and overall appearance of the Club, ensuring all areas are kept to the high standards expected at Mark’s Club. You will take pride in ensuring the Club remains immaculate, welcoming and ready for our Members and their guests throughout the day.

We are looking for someone who is friendly, reliable and well organised, with excellent attention to detail and a genuine pride in their work. Discretion and professionalism are essential, as you will be working closely with Members and handling their personal belongings.

We are ideally looking for candidates who:

• Have previous experience in hospitality, cleaning, customer service or a similar role, although this is not essential
• Have a genuine passion for providing friendly and attentive service
• Are professional, well presented and approachable at all times
• Have excellent organisational skills and strong attention to detail
• Take pride in maintaining high standards of cleanliness and presentation
• Are reliable, proactive and able to work well independently
• Have excellent communication and interpersonal skills
• Are comfortable working in a fast-paced environment and able to remain calm under pressure
• Are discreet and respectful when working around Members and their guests
• Are flexible and willing to support the wider team when required
• Are excellent team players with a positive and enthusiastic attitude

We offer our employees:

• A highly competitive starting remuneration package
• Staff discounts
• Bespoke uniform
• Meals on duty
• Discounted corporate rate at V Health and Fitness First
• Employee events
• Access to pension scheme
• Stream – a financial wellbeing benefit that provides access to your pay as you earn it
• Dine Around – enjoy 30% off at restaurants within the group (Caprice Holdings, Ivy Collection and Harry’s DolceVita)
• Employee Assistance Programme – Hospitality Action
• Life Insurance cover

The successful Cloakroom & Club Attendant will be required to work a range of shifts, including weekday evenings and weekends.

If you take pride in delivering excellent service, maintaining high standards and creating a welcoming environment for Members and their guests, we would love to hear from you!