A fixed term, interim opportunity is available for a Team Support based at our Derby depot, for a period of up to 12 months, subject to review.

Our Team Supports take customer calls on everything from new supplies to faults. It’s a busy and diverse role that will also see you co-ordinating work projects, teams, Craftspeople and managing all associated administration. This might be applying for permits, raising invoices, inputting data or creating the team schedule for the week. Every day is different in this role, you’ll be relied on by many people and you’ll often be working to tight timescales.

So you’ll need to be a good communicator who thrives in a busy environment and can bring excellent organisational skills. Representing the company to customers and our partners, working at the heart of a small team also requires lots of initiative and a proactive approach. You will have good keyboard skills and you’ll get full training on all our systems and applications.

You will need English and Maths GCSE Grade C/Level 4 or above OR Functional Skills Level 2 or above to apply. 

Evidence of your qualifications will be required prior to appointment

* Progression to a higher salary may be available after 12 months, subject to meeting specified knowledge, skills and competencies.

As part of our hybrid working approach this role offers a mix of office and home working. Hybrid working can only be considered once your initial training is complete and subject to business need.

We reserve the right to close this vacancy early should we receive a high volume of suitable applications. We therefore encourage applicants to submit their application as early as possible.

We’re National Grid Electricity Distribution (NGED), the owner and operator behind the electricity distribution systems for the Midlands, the Southwest of England and South Wales. Serving communities of more than 8 million people, our expert teams deliver heat, light and power for homes and businesses.

National Grid employs over 29,000 people worldwide. We are building an inclusive workplace, a place to actively celebrate the cultures, personalities and preferences of our colleagues – who in turn help to build the success of our business and reflect the diversity of the communities we serve. Our vision is to be at the heart of a clean, fair and affordable energy future and we are doing this in a fast-moving industry with an increasing focus on tackling climate change, exploring new energy sources that are renewable, low carbon, and improve efficiency to meet demand.

• The preparation of construction/maintenance/replacement work, and co-ordination of team activities.
• The co-ordination of the team’s response to network faults.
• Responding to customer enquiries both verbally and in writing
• Assisting the Team Manager with work programming
• The inputting of data into the appropriate data base as support to the Field Teams
• Assisting other Team Members as and when required

We are looking for a proactive and organised individual who thrives in a busy environment and is passionate about delivering excellent customer service. You will be a confident communicator with the ability to build positive relationships with customers, colleagues and external partners, representing the Company in a professional and courteous manner at all times.

The successful candidate will be able to work effectively using their own initiative while contributing positively as part of a close-knit team. You will have strong organisational and administrative skills, with the ability to prioritise competing workloads, manage multiple tasks simultaneously and meet tight deadlines within a fast-paced environment.

You will be comfortable using Microsoft Office applications and a variety of IT systems, with accurate keyboard and data entry skills. Previous experience in an administrative, customer service or operational support role would be advantageous, along with experience of coordinating activities, scheduling work, raising invoices or maintaining records. Financial administration experience would also be beneficial.

A flexible and resilient approach is essential, as no two days are the same. You will support the coordination of field-based teams, assist with work programming, respond to customer enquiries, manage associated administration, and help ensure the efficient delivery of operational activities. Full training will be provided on all Company systems and processes.

Joining the UK’s leading electricity distribution business means plenty of career opportunities and well-deserved recognition. We reward hard work and encourage ambition. So, as well as a competitive salary, you will also benefit from:

• 26 days paid leave plus 8 bank holidays, up to 28 days with continuous service
• Competitive contributory pension scheme (we double match your contributions up to a maximum of 12%)
• Annual Share Save plan
• Life assurance -  four times annual salary
• Contributory private healthcare scheme for you and your family
• Support via our Employee Assistance Programme, including musculoskeletal and physiotherapy services
• Free on-site parking at all our main sites

Things you need to know

National Grid Electricity Distribution is committed to safeguarding the interests of the Company, colleagues and customers. This role is subject to a satisfactory Barring Service (DBS) check.  Depending on the role, different levels of screening and vetting are required. Some roles require a triannual check.

Please note that in most cases, National Grid is unable to offer sponsorship for employment under the UK points-based immigration system. As such, applicants must have the legal right to work in the UK without requiring sponsorship now or in the future under the UK points-based immigration system. However, in exceptional circumstances where there is a clear and demonstrable need for specialist skills that cannot be sourced from the local labour market, National Grid may consider offering sponsorship. All applications are welcome from candidates who meet these requirements, regardless of race, nationality, or ethnic origin.

As an equal opportunities employer who is committed to Diversity, Equity and Inclusion, we celebrate individual difference and are actively bringing in more employees from diverse backgrounds to build on our inclusive culture.

If you require additional support to complete your online application, please email nged.recruitment@nationalgrid.co.uk

Recruitment correspondence is usually sent by email, please check your email account including spam/junk folders regularly after the closing date.