Hospitality Assistant - Create Exceptional Guest Experiences at Pennyhill Park

Pennyhill Park, part of the Exclusive Collection, is one of the UK's most renowned luxury hotels, combining elegant surroundings, exceptional service and unforgettable guest experiences. Home to a Michelin-starred restaurant, award-winning spa and beautiful grounds, Pennyhill Park is a place where attention to detail and genuine hospitality set us apart.

As a Hospitality Assistant, you will play a key role in creating memorable experiences for our guests across a variety of departments. Whether welcoming guests, supporting service delivery or assisting colleagues across the hotel, you'll be at the heart of delivering the warm, professional service for which Pennyhill Park is known.

At Exclusive Collection, we value our people and recognise the contribution they make every day. As a Hospitality Assistant, you'll enjoy:

• Competitive rate of pay plus service charge
• Free meals while on duty
• Free use of our on-site gym and complimentary parking
• Access to our Employee Assistance Programme and wellbeing support
• Exclusive discounts and lifestyle perks through Hospitality Essentials
• Excellent training, development and career progression opportunities across Exclusive Collection

Key Responsibilities

As a Hospitality Assistant, you will help ensure every guest receives an exceptional experience. Our Hospitality Assistant will:

• Deliver warm, friendly and professional service at every guest touchpoint
• Support the smooth day-to-day operation across a variety of guest-facing departments
• Build positive relationships with guests and confidently respond to enquiries
• Maintain exceptional standards of presentation, cleanliness and organisation
• Work collaboratively with colleagues to ensure seamless guest experiences
• Promote hotel facilities, dining experiences and services to maximise guest satisfaction

Person Specification

You'll be a positive, enthusiastic and guest-focused individual who enjoys creating memorable experiences and exceeding expectations. As a Hospitality Assistant you’ll bring:

• A friendly, professional and approachable manner
• Excellent communication and interpersonal skills
• A passion for hospitality and customer service
• The ability to work well within a team and in a fast-paced environment
• A flexible attitude and willingness to learn new skills
• Previous hospitality or customer service experience is beneficial but not essential

Why Exclusive Collection?

We are a certified B Corp committed to sustainability, responsible business and creating a positive impact for our people, communities and environment. We foster a culture where individuals can thrive, grow and build rewarding careers.

As an equal opportunities employer, we welcome applications from all individuals with the right to work in the UK. Should you require any reasonable adjustments during the recruitment process, please let us know.

If you're ready to take the next step in your hospitality career and play an important role in creating exceptional guest experiences at one of the UK's leading luxury destinations, we'd love to hear from you!

Apply today and join a team that celebrates creativity, teamwork and genuine care in everything we do.