Sales Customer Advisor (12 Month Fixed Term Contract)

Location: Beeston, Nottingham NG9 1LA (Free on-site parking)
Salary: £29,025 - £30,553 per annum
Contract: 12 Month Fixed Term Contract
Hours: 37.5 hours per week, Monday to Friday, 9:00am to 5:30pm
Working Pattern: Hybrid

About the Role

At SO Resi, we're passionate about helping people achieve their home ownership ambitions through Shared Ownership. We're looking for an enthusiastic, customer-focused Sales Customer Advisor to join our busy and friendly team in Beeston on a 12-month fixed-term contract.

As the first point of contact for prospective customers, you'll play a vital role in delivering an exceptional customer experience. You'll support customers throughout their home-buying journey, handling a variety of sales and marketing enquiries across multiple channels, while providing expert guidance and information on our developments and products.

This is a varied and rewarding role where no two days are the same. If you're passionate about customer service, thrive in a fast-paced environment and enjoy building relationships, we'd love to hear from you.

What You'll Be Doing

· Responding to customer enquiries via telephone, email, webchat and social media channels.

· Delivering an outstanding customer experience at every stage of the customer journey.

· Taking ownership of enquiries and progressing them through to resolution.

· Providing information and guidance on Shared Ownership and SO Resi developments.

· Building strong relationships with customers and colleagues across the business.

· Accurately maintaining customer records and ensuring attention to detail throughout.

· Managing multiple enquiries and priorities while maintaining high service standards.

What We're Looking For

To succeed in this role, you'll ideally have:

· Previous experience within a customer service or sales support environment.

· Excellent communication skills, both written and verbal.

· Strong telephone and customer engagement skills.

· Good working knowledge of Microsoft Office applications.

· Experience or knowledge of the property sector, particularly Shared Ownership, is desirable.

· Excellent organisational and time management skills.

· Strong attention to detail and accuracy.

· A proactive and positive approach to problem-solving.

· The ability to remain calm and resilient under pressure.

· A genuine passion for delivering exceptional customer service.

Why Join SO Resi?

At SO Resi, our customers are at the heart of everything we do. You'll be joining a supportive team where your contribution truly makes a difference, helping customers take the next step towards owning their home.

What's Next?

If you're looking for a role where you can make a real impact and be part of a team dedicated to delivering outstanding customer experiences, we'd love to hear from you.

Before applying, please ensure you have an up-to-date CV and allow approximately 10 minutes to complete the application process.

Please note: We review applications as they are received and reserve the right to close this vacancy early. We therefore encourage early applications to avoid disappointment.