McCarthy Stone are looking for a dynamic NightDuty Manager at their prestigious Portman Courtestate in Uckfield, East Sussex.

Hourly rate: £12.24 SLEEPING nights per hour

Hours: Week 1: Two Nights, Week 2: One night with a Total of 6 nights over a four week period (16.5 hrs per week)

About the role:

As a member of the Management Team (covering the daytime periods when the Estate Manager is not on duty) and is expected to discharge all duties and responsibilities in such a way as to enhance the quality of Assisted Living Home Owners’ lives in retirement. The post holder is accountable to the Estate Manager for the following:

• Deputising for the Estate Manager for the estate management functions.
• Responding to emergency situations.
• Leading and co-ordinating the Assisted Living support staff working within the development in providing services which can respond flexibly to the needs of the home owners.
• Monitoring that staff provide high quality support to the home owners.
• Ensuring staff rotas are effectively covered.
• Taking the lead role for a given service area.

- Expected to discharge all duties and responsibilities in such a way as to enhance the quality of Assisted Living home owners’ lives in retirement.

Key tasks:

Staffing:

• Contribute to leading and supervising staff whilst leading the shift.
• Induct new staff and contribute to their supervision.
• Carry out regular audits of staff competency.

Customer Care:

• Ensure the delivery of an excellent standard of customer service to home owners.
• Ensure appropriate staffing numbers are met, providing direct support provision where necessary.
• Maintain necessary records and participate in the reviews as necessary
• Responsible for the safety and well being of the home owners and staff on duty.
• Liaise with other professionals, family, neighbours, volunteers etc as necessary

Estate Management:

• Ensure the building is clean and well-presented at all times.
• Ensure fire equipment testing and fire drills are undertaken in accordance with the company policy under the direction of the Estate Manager.
• Carry out regular call monitoring equipment checks in accordance with company policy under the direction of the Estate Manager.
• Ensure the Guest Suite is prepared for visitors and cleaned following use, including laundering the bed linen.

The successful candidate will be able to demonstrate:

• Experience in a supervisory role
• Experience of providing support services
• Knowledge and understanding of budgets
• Understanding the needs of older people
• Ability to deal with emergency situations
• Good interpersonal skills

Why join? McCarthy Stone has been officially recognised as a great place to work! This is a hugely rewarding role and a career to be proud of, where every day you will go home knowing you made a positive difference to the lives of older people.

Could this Duty Manager role be the perfect job for you? Apply now! All applications will be reviewed as soon as they are received, and we hold the right to appoint before the closing date.

At McCarthy Stone, we celebrate diversity and promote equality and inclusion amongst our colleagues. We welcome applications from all, regardless of personal characteristics or background.

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About Us

As the UK’s leading developer and manager of retirement communities, we provide high quality homes to exacting specifications. As of January 2025, McCarthy Stone operates over 545 developments across the UK for more than 24,200 people.

We believe in championing the role, wellbeing, and happiness of older people in society. We help our customers have a better later life, so they feel more connected, recognised, and valued than ever. In late 2020 we launched the McCarthy Stone Charitable Foundation to support local causes that help older people in need across Britain.

We are proud to have been certified as a Great Place to Work 2025 as well as making the Great Place to Work Wellbeing list!