Director of Transformation & Innovation

Location:Ealing / Hybrid (some office attendance required)

Salary:£Competitive + car allowance

Contract type: Permanent – Full Time (35 hours per week, Monday to Friday)

DBS Level –Basic

Lead the future of transformation, innovation and service excellence

Are you an accomplished transformation leader with a track record of delivering large-scale organisational change, digital innovation and service improvement? Do you have the vision to harness emerging technologies, inspire high-performing teams, and help shape the future of a customer-focused organisation?

At A2Dominion, we're looking for an exceptional Director of Transformation & Innovation to lead our organisation-wide transformation agenda. Reporting to the Chief Information Officer, this is a strategically important leadership role responsible for driving innovation, continuous improvement and transformative change across the business.

You will play a key role in helping us deliver better outcomes for our customers, improve operational efficiency, strengthen regulatory compliance and build a future-ready organisation.

Key Responsibilities

• Develop and deliver A2Dominion's Transformation & Innovation strategy, ensuring alignment with corporate priorities and customer outcomes.
• Provide strategic leadership across transformation, innovation and service improvement activity throughout the organisation.
• Act as a trusted advisor to the CIO, Executive Management Team and Board on transformation opportunities, priorities and risks.
• Lead a complex portfolio of transformation programmes, ensuring robust governance, prioritisation and successful delivery.
• Drive the adoption of emerging technologies, including AI, automation, digital platforms and data-driven solutions.
• Establish and embed a culture of innovation, continuous improvement and customer-centric design.
• Ensure transformation initiatives deliver measurable benefits, value for money and sustainable organisational change.
• Build organisational capability in programme delivery, innovation, service design and business change.
• Foster strong collaboration across operational, digital, data and corporate functions.
• Develop effective relationships with external partners, technology suppliers, regulators and sector bodies to bring best practice into the organisation.

More About You

• Experience working within Social Housing/Local Authority, or a similarly sector is highly desirable.
• Extensive experience leading large-scale transformation and innovation functions within a regulated environment.
• Demonstrable success transforming services through the application of modern technology, digital innovation and new ways of working.
• Experience leading complex transformation portfolios within medium to large organisations.
• Strong stakeholder management skills with the ability to influence and collaborate at Executive and Board level.
• A proven ability to balance strategic ambition with operational delivery, governance and risk management.
• A passion for customer-centric transformation, service design and continuous improvement.

Choosing us is easy
As an employee of A2Dominion, we want you to feel rewarded and have a choice of flexible benefits, salary exchange benefits, and rewards and discounts that work for you, wherever you are in your life.

We offer a wide range of staff benefits. For this role, these include:

- 30 days’ holiday (Plus Bank Holidays)

- car allowance

- Private Medical Insurance
- Up to 8% contributory pension
- Flexible working

Inclusion at A2Dominion
We’re proud to be a Disability Confident Employer and welcome applications from people of all backgrounds. Our recruitment process is inclusive and accessible, and we guarantee an interview to disabled applicants who meet the minimum criteria.Reasonable adjustments are available throughout the process - just contact our Resourcing Team at resourcing@a2dominion.co.uk

We know some people may hesitate to apply unless they meet every requirement. If that’s you, we’d still encourage you to apply - or get in touch with us to talk it through.

At A2Dominion, we value diversity, embrace flexibility, and are a family-friendly employer. Everyone belongs here. Join us and help make a lasting difference in the lives of our customers.

This vacancy is being managed by Danny Banks. The role closes on 16th October 2026 and we reserve the right to close early upon appointment of the right candidate.