IT Support Apprentice

Posted 25 Mar 2020

QA Apprenticeships

Bristol (IT or Software)

https://apprenticeships.qa.com/


Job Type:permanentDuration:
Category:IT or SoftwareRecruiter Reference:MP-8034-66580
URL for Applications:Apply HereSalary:

Employer description: 

Shiptheory is a rapidly growing startup, brought to life by 2 founders who spent over 10 years building some of the most successful shipping plugins for various e-commerce and accountant systems. We facilitate online sellers automatically booking, printing and reporting tracking numbers to customers for orders placed via the retailer's ecommerce platforms. 

Overview: 

The role will involve dealing directly with the company’s ever expanding customer base to offer technical support and advice. 

Main responsibilities: 

  • Delivering first class customer service at all times
  • Act as the first point of contact for new customers, offering advice regarding set-up and usage
  • Troubleshoot a variety of basic technical issues (hardware and software)
  • Work closely with senior support staff to resolve more complex technical issues
  • Keep up to date records of clients interactions, bug fixes, updates to process etc
  • Ensure business SLA’s are maintained
  • Ensure personal KPI’s are achieved 

Desirable skills: 

  • Good telephone manner
  • Sense of Controlled Urgency
  • Experience with a variety of computer hardware and devices
  • Experience with a variety of software and OS
  • Ability to problem solve or troubleshoot IT issues

Personal qualities: 

  • Patient
  • Ambitious
  • Eager to learn
  • Team player
  • Professional
  • Punctual
  • Affinity for technology 

Desired qualifications: 

Minimum of 5 GCSE's (A*-C or 9-4) including English and Maths. 

Future prospects: 

Upon completion of this apprenticeship, you may have the opportunity to join the business permanently or progress onto a more advanced apprenticeship.

Important Information: 

QA’s apprenticeships are funded by the Education & Skills Funding Agency (ESFA), an executive agency of the Department for Education.

To be eligible for a Government funded apprenticeship you must have lived in the UK or European Economic Area (EEA) for the last 3 consecutive years.

How to Apply

Apply Online