Housing Support Officer - COVID-19 Redeployment

Posted 25 Mar 2020

Coventry City Council

Coventry (Customer Support or Client Care)


Job Type:contractDuration:3 months
Category:Customer Support or Client CareRecruiter Reference:coventrycc/TP/188/246
URL for Applications:Apply HereSalary:£18426 - £19554

The position which you are applying for is a re-deployment opportunity which has been created in response to the COVID-19 pandemic which has created shortages in the given team.  

We are looking for individuals to work in front-line critical services such as the one listed. You will be asked to complete a short registration to make us aware of your interest in this position. We will also ask for you to highlight your keys skills and any relevant qualifications / clearances which you may have i.e. a valid DBS check.

The recruitment team will be arranging the transfer of individuals into post and will be in touch to discuss this further with you. You can find full details of the role including core skills and abilities below.

What is the job role?

We are looking for Housing Support Officers to support our team during this crisis. You'll be the initial point of contact for many new customers, providing advice and information to people that are homeless or threatened with homelessness.

The role includes dealing with customers face to face in our Customer Services Centre, as well as contact via telephone and email. The role is perfect for someone with a background in administration and customer services.

Previous experience of working in a Homelessness background would be an advantage, however, this is not essential as training will be provided.

This role includes carrying out initial triage assessments with customers and also carrying out the departments' administration functions, such as accurately recording data, dealing with incoming referrals and issuing offer letters to customers who have been allocated properties from the Councils Choice Based Lettings System.

Who are we looking for?

To be successful in this role you will need to have the following skills, knowledge and experience:

  • Experience of Housing Benefit and completing forms
  • Good with data
  • Experience of working in a customer service/administrative or housing environment
  • Experience of producing high-quality work using various IT packages such as excel and word to support services in areas such as spreadsheets, report writing, etc.
  • The ability to communicate effectively and all levels, build effective relationships and resolve conflict
  • Be supportive and empathetic with colleagues and customers
  • Ability to maintain the confidentiality of information
  • Ability to resolve queries using personal judgment or know when to seek advice

How to Apply

Apply Online