|Job Type:||contract||Duration:||3 months|
|Category:||Customer Support or Client Care||Recruiter Reference:||coventrycc/TP/188/246|
|URL for Applications:||Apply Here||Salary:||£18426 - £19554|
The position which you are applying for is a re-deployment opportunity which has been created in response to the COVID-19 pandemic which has created shortages in the given team.
We are looking for individuals to work in front-line critical services such as the one listed. You will be asked to complete a short registration to make us aware of your interest in this position. We will also ask for you to highlight your keys skills and any relevant qualifications / clearances which you may have i.e. a valid DBS check.
The recruitment team will be arranging the transfer of individuals into post and will be in touch to discuss this further with you. You can find full details of the role including core skills and abilities below.What is the job role?
We are looking for Housing Support Officers to support our team during this crisis. You'll be the initial point of contact for many new customers, providing advice and information to people that are homeless or threatened with homelessness.
The role includes dealing with customers face to face in our Customer Services Centre, as well as contact via telephone and email. The role is perfect for someone with a background in administration and customer services.
Previous experience of working in a Homelessness background would be an advantage, however, this is not essential as training will be provided.
This role includes carrying out initial triage assessments with customers and also carrying out the departments' administration functions, such as accurately recording data, dealing with incoming referrals and issuing offer letters to customers who have been allocated properties from the Councils Choice Based Lettings System.Who are we looking for?
To be successful in this role you will need to have the following skills, knowledge and experience: