Looking to join an award-winning HR team? If you have previous HR experience, are warm, energetic, highly organised, adaptable and have a real passion for people and guest services, you could be the one we are looking for! 

Rapport is recruiting an HR Advisor to join the team. This is an opportunity to demonstrate and grow your people skills with the UK’s leading corporate Guest Services provider. You will join an existing team of two dedicated Recruitment professionals, seven L&D Business professionals led by the Head of L&D, a Head of DE&I and the Head of HR. The role reports into the latter.

"We believe that every guest experience should be unique". We also believe that our people should experience a unique journey during their career with Rapport. The successful candidate will be supporting the achievement of this people centric focus across our national teams.

The successful candidate will provide high quality HR support, bring HR insight to the Rapport People team and operational managers, and support the delivery of the Rapport People Plan. 

This is a hybrid role, with the expectation of being in the office three days a week and option to work from home for the remaining two days (flexibility in which days depending on business needs). Occasional travel is required to other sites in the West End, City, Canary Wharf, or Ireland.

The role is estimated to be split as follows:

• 60% HR Support, Projects and Administration
• 30% TUPE and mobilisation support
• 10% Training

Main Responsibilities:

• Act as the trusted advisor and first point of contact on HR related inquiries, offering clear and practical advice and support to managers and employees.
• Support the Head of HR in handling escalated ER cases and provide second opinions when necessary.
• Contribute to Rapport’s strategy and key projects that support excellence with our people.
• Provide HR administrative support on all HR related matters, including the PDR process, talent progression, compiling HR reports, statistics and award submissions.
• Oversee and manage TUPE processes, ensuring smooth transitions and compliance with legal requirements. Training can be provided for candidates without prior TUPE experience.
• Be able to promote Rapport’s people offer to all stakeholders, including learning opportunities, career development, staff benefits, and engagement initiatives.
• Communicate key HR initiatives, including ER legislative updates, best practice and process.
• Advise and support the training of new managers in HR operational excellence, including professionalism within Rapport’s payroll service, HR systems and processes.
• Support Company events and ambassador engagement activities.

The successful candidate will demonstrate:

• A proactive, solutions-oriented mindset with the ability to work independently and as part of a team.
• A can-do, positive attitude with a passion for people.
• Excellent communication skills, both spoken and written.
• Confidence in working under pressure, remaining calm and acting with confidentiality and discretion.
• Ability to prioritise and organise work to meet deadlines.
• An approachable, fair and open manner.
• High attention to detail and be happy working with data and figures.

Ideally you will:

• Have strong knowledge of HR operations and employee relations.
• Be CIPD qualified or currently working towards this, or proven experience in a similar role. 
• Have trainer capabilities.
• Experience in or knowledge of the corporate hospitality, retail, or similar sectors is beneficial.

Why Rapport? 

Our people come first, and we are committed to developing you and offering a number of fantastic professional and personal development opportunities. We have a suite of over 50 training workshops and a number of Leadership programmes to support you with your development and career progression within Rapport.

We are committed to equality of opportunity and inclusion within the workplace and we celebrate everyone’s differences and diverse backgrounds. We have created a number of Employee Networks as part of our “Be Yourself at Rapport” programme, to create a safe space for our Ambassadors to connect and collaborate, ensuring we champion diversity and inclusion in all that we do.

Our Ambassador’s mental and physical wellbeing is very important to us, and we continue to have a real focus on providing the varied support and initiatives for our teams to get involved in.

Rapport is also a Disability Confident Employer and we have a number of partnerships with external organisations providing job opportunities within the company for people with special educational needs and disabilities.

Some of the benefits you will have access to:

• 25 days annual leave after 1 year 
• Discretionary bonus 
• Pension (up to 6% matching employer contributions)
• Access to our Perks at Work Benefits Portal for various discounts (including cinema tickets, healthcare, car rental and daily grocery shop)
• Various discounted gym memberships
• Access to wellness programs to promote mental health and wellbeing through our Aviva DigiCare+ Workplace App (including a free annual health check)
• Learning & development opportunities to support your personal and professional development and growth
• A wide range of offers dedicated to improving your personal finances for a more secure future, including life assurance cover
• WOW Awards to celebrate our brilliant Ambassadors nominated for their exceptional service by our guests and clients
• One Paid Day for Charity Work

About the Company 

Rapport is an award winning, specialist company that provides corporate organisations with a range of fully managed front and back of house guest services. Our tailored services are provided to clients in all major cities in the UK and Ireland and in key locations in the US and Hong Kong.

We are very proud to count some of the UK’s most forward-thinking, blue chip companies as our clients, from small boutique firms to large multi-site International corporations, all with a common goal to provide excellent Customer Service.

Our most prestigious awards include:

• People & Training Award winners at the Foodservice Catey Awards in 2021 and 2023, and currently shortlisted for this year's People and Training Award.
• In the 2021 ‘Best Companies to work for’ awards,  Rapport was recognised as being the Best Company to Work for in the U.K. Business Services Sector, Rapport was recognised as the second Best (Large) Company to Work for in the UK and third Best Company to Work for in London (all categories and company sizes).
• We were awarded three stars from ‘Best Companies’, their ultimate accolade, in 2021 signifying a ‘World Class’ company.
• Top 30 Best Places to Work in Hospitality in 2021 winner.
• Excellence in Diversity & Inclusion at HR in Hospitality Awards 2019

Rapport is a part of Compass Group UK & Ireland, a FTSE 100 company. Please visit our website, www.rapportservice.com, for further information and before applying to learn more about Rapport and our clients

We will contact applicants within 5-7 workings days. Rapport job adverts always gain a high response rate, but we do review all applications. Please check your inbox and your junk/spam folder for our response to your application. Due to high application volumes, we recommend that you do not apply for more than one role at any time. Please ensure you apply for the role that best matches your experience.

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