The Role

Express new ideas, take initiative and save lives. Others talk about being brave, at IC24, we’re made that way.

From providing high quality integrated urgent care for over six million people, to thinking of innovative solutions for our patients – every role at IC24 is made to be brave.

You will lead on service and performance delivery Unscheduled Care Co-ordination Hub (UCCH). You are the first point of contact for service delivery issues and escalation through on call structures as required.

This role will hold operational responsibilities and accountability for adherence to contractual and regulatory performance and quality standards, making quality improvements to patient experience, service quality and efficiency.

You will coordinate the real-time operational shift delivery in a proactive manner and produce reports on real time performance against forecast.

You will have delegated responsibility to deal with on shift management issues and work closely with Team Managers to ensure consistency for colleagues across the teams and continually maintain service delivery.

Who are we?

We are Integrated Care 24 (IC24), the leading not for profit Social Enterprise providing innovative and patient focused primary care services. IC24 is committed to improving access to health and social care for our patients and reducing the demand on secondary care services. IC24 provides services to over 6 million patients, including GP led out-of-hours services, NHS 111, primary care and secondary care support services.

Location Norwich, hybrid

Hours Available 37.5 hours per week, shift pattern across 7 days a week, 8am -8pm

Contract Fixed Term until the end of March

What’s in it for you: -

• A salary of £32,457.15 to £34,598.93 per annum, pro rata
• Additional annual leave above statutory minimum based on service.
• Opportunity to join the NHS Pension Scheme
• Free 24/7 independent counselling service
• Learning and development opportunities
• Free membership to our reward and discount platform
• Access to Blue Light Card and other NHS Discount Schemes

Due to the nature of this position, employment is subject to proof of eligibility to work in the UK, completion of a satisfactory basic DBS disclosure and two references.

We celebrate brave ideas and brave people.

careers.ic24.org.uk

We arecommittedto providing equal opportunities for all people and we particularly encourage applications from ethnic minorities, applicants with a disability and those from other under-represented groups.

If you would like to discuss any reasonable adjustments before applying or would like an accessible version of any recruitment documents, please contact the recruitment team on careers@ic24.nhs.uk.