Employer description:
The Emmaus Catholic Academy Trust (Diocese of Salford) is dedicated to providing an outstanding Catholic Education to our children and pupils.

We are seeking to expand our central team and appoint an IT Support Apprentice to support our Trust schools with the provision of effective and efficient IT support services, who is happy to be deployed across the schools within our CAT.

Overview:
You will work collaboratively with the school and central team to ensure that IT services meet the needs of the school. This includes resolving and escalating issues reported to the IT support service desk in a timely manner to ensure minimum disruption to the teaching and learning of our children, and the day-to-day school operations and business. You will also support the implementation of the Emmaus CAT IT Strategy, along with the Head of IT, to ensure IT services are met. 

Responsibilities: 

• Provide first line support including desktop administration and security and user settings for all devices
• Resolve network, server and telephony issues
• Management of the school service desk, its processes and open tickets, with appropriate escalations as required
• Effective monitoring of systems to identify issues and troubleshooting
• Act as the IT ambassador for the school and provide appropriate input to any strategic IT projects
• Act as the on-site liaison with any third parties
• Support the central IT Team in the management of the school risk register to ensure all risks are identified as well as support in the creation and maintenance of Business Continuity and Disaster Recovery Plans
• Provide training to colleagues improve self service capability

Required skills:

• Experience of working with various operating systems, including Windows 10 & 11, MacOS, Chrome OS 
• Demonstrable background of using Microsoft 365 applications (Word, Powerpoint, Excel, Outlook, OneDrive) 
• Demonstrable understanding and experience of troubleshooting IT issues 
• An awareness of the DfE Digital and Technology Standards, and KCSiE Statutory Guidance 
• Having a full driving licence and your own vehicle is required - as the role involves travelling

Entry requirements: 

• 3 GCSE's (or equivalent) at grades 4+ (A-C) in any subject 
• GCSE Maths and English (or equivalents) at grades 3+ (D or above) 
• Prospective apprentices must not hold an existing qualification at the same or higher level as this apprenticeship is in a similar subject 

You may also have a combination of qualifications and experience which demonstrate the minimum foundation needed for the programme. In this instance you could still be considered for the programme.

If you hold international equivalents of the above qualifications, at the time of your application you must be able to provide an official document that states how your international qualifications compare to the UK qualifications. 

For more information, please visit the UK ENIC website. 

Benefits:

• Personal and professional development
• Free parking
• Generous annual leave allowance
• Supporting the local and wider Catholic community
• Being able to have a significant impact on the schools in the trust
• A positive and friendly working environment
• Hardworking and supportive colleagues
• Highly supportive and enthusiastic Governors, Parents and Parish

Future prospects:
90% of QA Apprentices secure permanent employment after finishing their apprenticeship. Additionally, there may be opportunities to undertake further apprenticeship training as many of our programs offer on-going development tracks. 

Important information: 
Our apprenticeships are the perfect way to gain new skills, earn while you learn, and launch yourself into an exciting future. With over 30,000 successful apprenticeship graduates, we're a top 50 training provider, dedicated to helping you succeed. 

Apply now!