Kickstart Your IT Career - Join Us as an IT Service Desk Analyst

Are you a recent college leaver with an IT qualification? Ready to put your skills to work? We've got the perfect role for you!

Working with us you will benefit from

 A key strand to our corporate mission is to provide colleagues with high levels of job satisfaction, recognition, and personal development opportunity.

• Competitive compensation package - you’ll receive a competitive salary starting of £23,665 - 26k,  plus the opportunity to receive an annual performance based bonus

• Work life balance – you’ll benefit from 30 days holiday, which increases each year to a maximum of 35 days.

• Critical injury scheme – we take safety at work very seriously. There are high levels of risk mitigation in place to keep everyone safe and we take pride in the fact our safety statistics are excellent. However, you can rest assured in the event a serious injury occurred, you’ll receive support and financial assistance.

• Down to earth and welcoming culture – you’ll be part of a friendly, welcoming, and diverse team who are really looking forward to receiving the next intake of new starts.

• Future career opportunity – as we’re a large organisation covering end-to-end, meter-to-main solutions – there’s lots of opportunity to grow and progress your future utilities career further.

• Long-term, stable industry – this is a permanent role and you’ll be part of an innovative, financially robust organisation, with ambitious growth plans in one of Britain’s core industries

What You'll Do

As an IT Service Desk Analyst, you're not just fixing problems; you're the backbone of the company's IT functionality. Your responsibilities include:

• holistic IT Support: Provide comprehensive support for hardware and software, including Windows 10 & 11 OS.
• troubleshooting: Be the go-to person for resolving technical issues.
• ticket Management: Use our state-of-the-art Service Desk system to manage tickets from start to finish.
• knowledge Sharing: Contribute to and update our Knowledgebase.
• cybersecurity: Ensure IT services comply with Information Security requirements.
• remote & On-Site Support: Understand the unique needs of remote staff and provide unwavering support.
• SLA Development: Contribute to creating and maintaining our internal Service Level Agreements (SLA’s).
• asset Management: Keep track of all IT assets and ensure all employees have the hardware and equipment they need.
• be a Team Player: Work collaboratively and independently, managing your time and multiple tasks effectively.

Who You Are

• excellent listener - You can understand technical issues and provide clear, straightforward feedback.
• strong communicator - You’re able to articulate complex information in a way that anyone can understand.
• team player - You're equally comfortable working independently or as part of a team.
• organised and efficient - You excel at time management and multitasking.
• qualifications - Ideally, you'll have the equivalent of an HNC/HND in an IT-related subject (though this is desirable, not mandatory).

 About us

Established in 2005, we’re a leading, nationwide, utilities infrastructure business, providing:

1. innovative metering and data services
2. future-proofed network construction and ownership solutions
3. low carbon service offerings.

We partner with major energy suppliers and utility constructors to deliver our services to the UK's most prestigious brands and public sector institutions.

We’re committed to inclusivity and welcome applicants from all walks of life who are legally eligible to work in the UK.

This is more than a job; it's the start of a fulfilling career with a company that values you and your growth. Ready to make an impact? Apply now and let's innovate together!