| Job Type: | permanent | Duration: | |
| Category: | Sales / Business Development | Recruiter Reference: | jr2196 |
| URL for Applications: | Apply Here | Salary: | £27565 plus benefits |
We are recruiting for a sales specialist to join our Review & Financial Advice Team. If you are an expert in building meaningful relationships with customers, helping them identify their needs and relish working in a stretching commercial environment, then this role may be for you!
Who Are We?
Not just another building society. Not just another job.
We're the fourth biggest building society in the UK and what makes us a bit different is that we're a mutual organisation. We don't have shareholders; we're owned by our members.
Our colleagues say Skipton's a great place to work, and you could be one of them, bringing with you new ideas on how we can keep customers at the heart of what we do.
Whatever your background, and whatever your goals, we'll help you take the next step towards a better future.
You will be joining the Review & Financial Advice team (RFAT) which is made up of around 40 highly skilled colleagues w ho provide expert support to The Society’s customers. The Review & Financial Advice team has two distinct arms: Service and Sales. Our service team look after The Society’s existing Financial Advice customers with everything from ad-hoc queries to providing them with detailed contractual reviews of their portfolios. RFATs sales team does what it says on the tin: it is a commercially focussed function with stretching commercial targets. The priority for our sales team is to generate new business Financial Advice opportunities. The Review & Financial Advice Leadership team includes 2x Team Managers, a Performance Support Specialist who looks after all our training and development needs, and a Proposition & Quality Specialist who supports the team to grow commercially. The Review & FA Team is an FA Distribution function however our stakeholder network reaches right across the Homes & Money businesses.
What’s In It For You?
Skipton values work/life balance and we are proud to support hybrid and flexible working, where possible. We have a newly refurbished head office which offers a vibrant and collaborative working space.
We have a range of other benefits available to you including;
Annual discretionary bonus scheme
25 days standard annual leave + bank holidays + rising 1 day per year of service to a maximum of 30 days
Holiday trading scheme allowing the ability to buy and sell additional annual leave days
Matching employer pension contribution (up to 10% per annum)
Colleague mortgage (conditions apply)
Salary sacrifice scheme for hybrid & electric car
A commitment to training and development
Private medical insurance for all our colleagues
3 paid volunteering days per annum
Diverse and inclusive colleague networks available for you to join including our Carers and Pride Alliance groups
We care about yo ur health and wellbeing – we provide a range of benefits that support this including cycle to work initiative and discounted gym membership
What Will You Be Doing?
You will work towards stretching commercial targets in a fast-paced environment based in our Contact Centre
You will help the Review & Financial Advice Team achieve it’s Financial Advice Corporate Plan
You will work across both inbound & outbound telephony channels, supporting customers with their financial needs ranging from Insurance to Financial Advice
You will champion The Society’s member proposition
You will be a subject matter expert and a source of support for colleagues across the Homes & Money businesses
You will support colleagues with their development, so that they can generate better opportunities for you through our inbound and webchat channels
You will adhere to high standards of quality and performance, ensuring compliance to The Society’s conduct and regulatory frameworks.
Taking ownership of your own development, you will proactively seek out sources of knowledge and feedback so that you can discuss our range of services with confidence and connect with specialist colleagues to support each other
What Do We Need From You?
A passion for customer service and sales through service
The ability to build meaningful relationships with customers using excellent communication skills
Proactivity and resilience
Self-driven and motivated to work in a fast-paced commercial environment
Experience of working within commercially focussed teams/sales teams and driving high performance
Experience of working towards stretching commercial targets
Target fixation: priority-focused and success-driven in turn enabling you to achieve stretching commercial expectations
Sales intuition: the ability to dispense tactical sales skills