IT Support Apprentice

Posted 10 Jul 2024

QA Apprenticeships

Edinburgh (IT or Software)

Job Type:permanentDuration:
Category:IT or SoftwareRecruiter Reference:MP-54847-83931
URL for Applications:Apply HereSalary:

Looking for an opportunity to work for a flexible and family friendly organisation with good pay and conditions?

SCVO is the membership organisation for the voluntary sector in Scotland and we take pride in being a good employer. SCVO works to support people to take voluntary action to help themselves and others, and to bring about social change. We are seeking to recruit an IT Support Technician Apprentice who is a hardworking, organised individual with flexibility and a willingness to learn.

Join us and be part of a team committed to making a difference in the IT landscape of the voluntary sector.

Your responsibilities will include:

  • Providing first line technical support to ensure SCVO colleagues, tenants, and managed IT clients have access to on-premises and cloud-hosted IT systems and applications
  • Ensuring all IT support is delivered efficiently and effectively, in line with specific SLAs and to the customer's satisfaction
  • Keeping customers informed regarding ongoing tickets and delivering effective communication to the business
  • Performing installations and configurations of IT equipment as requested by clients and colleagues to meet requirements
  • Creating, testing, and maintaining software builds, working with vendors and suppliers to meet required standards for PCs and laptops
  • Performing Microsoft 365 system administration tasks, such as managing user accounts, permissions, and ensuring system security
  • Liaising with vendors to establish solid relationships and reliable solutions
  • Ensuring technical documentation and diagrams are kept up-to-date, in line with industry best practices

What we’re looking for:

  • A strong interest in technology and its significance in a work environment
  • Basic understanding of the Windows Operating System
  • Basic understanding of IT principles and practices
  • A strong customer focus and excellent customer service skills
  • Good problem-solving skills and the ability to troubleshoot technical issues
  • Good written and verbal communication skills
  • Ability to work independently and as part of a team
  • Strong organisational skills and attention to detail


£21,840 per annum

Working hours:

35 hours per week, Monday to Friday 9am - 5pm

What’s in it for you?

  • Our staff can work a blend of office and home working and flexible working requests are a ‘day one right’
  • SCVO’s salary scale has six increments. Appointments are made on the 1st increment. Staff move up an increment on an annual basis (unless you are involved in formal disciplinary or performance management proceedings)
  • SCVO offers a Defined Contribution Pension Scheme to its staff

Future prospects:

Opportunity to grow and continue within the organisation following successful completion of the apprenticeship programme. SCVO are committed to supporting your career and have progression opportunities within the department.

Important information:

This vocational apprenticeship comprehensively supports your specific job role with this particular employer.  Throughout your learning journey, you are fully supported by your dedicated QA skills coach and your mentor at work.  They ensure you settle in, help you develop all the skills you need to be successful in your job role and pass your assessments, and can provide one to one support.

Starting with insights into your current potential, they plan your growth in a programmatic way, close skills gaps with immersive training and ensure what you learn is applicable to what you do. They talk you through the specifics on the qualifications you gain and how they align in particular to your day to day role.

On completion, as well as the valuable work experience you have gained, you get a nationally recognised qualification at SCQF Level 8. 

If you are interested in starting your career and receiving a work based qualification at the same time APPLY NOW!

How to Apply

Apply Online