Facilities Service Assistant

Posted 10 Jul 2024


Gateshead (Installation / Maintenance or Repairs)


Job Type:permanentDuration:
Category:Installation / Maintenance or RepairsRecruiter Reference:SDX/TP/1373940/128934
URL for Applications:Apply HereSalary:£15.87 Per Hour

Northumbria University is a modern university located in the northeast of England, with its main campus situated in Newcastle upon Tyne. The university has a rich history dating back to 1992, when it was formed through the merger of two colleges: Rofft College and Newcastle Polytechnic.

Rofft College was established in 1969 as a teacher training college, while Newcastle Polytechnic was founded in 1963 as a polytechnic institution offering a range of vocational and professional courses. In the early 1990s, the two institutions began to merge, and in 1992, Northumbria University was officially launched.

Since its inception, Northumbria University has undergone significant growth and development, expanding its academic programs and research activities. The university has invested heavily in its facilities, including state-of-the-art buildings and equipment, to provide students with a world-class learning environment.

Today, Northumbria University is a thriving institution with over 18,000 students from more than 130 countries. It offers a wide range of undergraduate and postgraduate programs across various disciplines, including arts, humanities, sciences, engineering, and business.

We are seeking a motivated and enthusiastic individual to join our Facilities Services team as a Facilities Service Assistant. The successful candidate will be responsible for providing administrative support to the facilities management team, ensuring the smooth operation of our campus facilities.

What you’ll do:

  • Carryout basic PPM and reactive repairs as required and within skillset.
  • Basic electrical repairs such as changing of lamps (includes emergency lights), battery replacement, safety inspections to e/m lighting systems
  • Basic plumbing repairs such as changing and repairing of taps, replacement and repair to sinks toilets and showers.
  • Fire door inspections (training provided)
  • Basic building fabric repairs such as lock replacements, door replacement and repairs, painting and decorating to an acceptable standard as required.
  • To work closely with and to support the technical team as required.
  • To support the front of house team with room inspections and to engage with events as required.
  • Robustly manage all sub-contractors and suppliers under your remit to ensure seamless performance  
  • Drive commercial acumen and value add across all areas of the contract
  • To assist with and comply with all aspects of Health and Safety and the Environment policies on work activities to ensure actions comply in accordance with statutory and contractual requirements. Completion to the standards of; Risk Assessments, COSHH Assessments, H&S compliance and safety expected activities.
  • To comply at all times with the Company's Quality Assurance and Health and Safety Procedures and to ensure that all work is undertaken in accordance with the Industry's best practices.
  • Ensure the fit-for-purpose, of issued clothing, uniform, tools, equipment and PPE and is to a safe and good working order of condition.

What you bring:

  • Experience of working in a multi-site contract with a varied portfolio of plant and equipment specs.
  • Extensive DIY and Decorating skills, able to undertake and complete basic aspects of multiple building fabric trades, for example repair and hang a door, patch repairs to plaster works, basic plumbing repairs.
  • It is essential that you have a pro-active attitude and can be flexible in relation to duties and working hours. The job also requires someone who can demonstrate that they have strong organisational and planning skills and have the ability to priorities and manage their time effectively.
  • The Candidate MUST take pride in their work, be committed, and reliable
  • Have a excellent timekeeping and attendance record.
  • The Candidate MUST be highly experienced in a general maintenance or caretaking background
  • The candidate must be able to work effectively without supervision.
  • The ability to communicate clearly is seen as essential
  • Experience of customer service and customer relationship management.
  • IT & systems literate, use of IT systems to provide/monitor data within the Quality Assurance and other management reporting systems.
  • Safety conscious person with the ability to understand and follow technical risk assessments.  

What we offer:  

Working with Sodexo is more than a job; it’s a chance to be part of something greater. You’ll belong in a company and team that values you for you; you’ll act with purpose and have an impact through your everyday actions; and you’ll be able to thrive in your own way. In addition, we also offer a range of resources, rewards and benefits for our colleagues and their families:

  • Unlimited access to an online platform offering mental health and wellbeing support.
  • Employee Assistance Programme to help with everyday issues or larger problems where you may need additional support, including legal and financial advice, support with work related issues or personal issues such as bereavement.
  • Access to a free health and wellbeing app that provides rewards for maintaining a healthy lifestyle and includes access to a 24hr virtual GP and various other services.
  • The Sodexo Discounts Scheme, offering great deals 24/7 (also open to friends and family) and/or the prepayment cashback card.
  • Money Insights and financial benefits via the Salary Finance Platform.
  • Save for your future by becoming a member of the Sodexo Retirement Plan
  • A death in Service benefit for colleagues who pass away whilst employed by Sodexo
  • Opportunities to enable colleagues to grow and succeed throughout their career at Sodexo, including apprenticeships and a variety of learning and development tools.
  • Cycle to Work Scheme to help colleagues to do their bit for the environment whilst keeping fit.
  • Volunteering Opportunities to enable all colleagues to help support worthwhile causes in our communities.
  • Flexible and dynamic work environment  
  • Competitive compensation  
  • Full training and full protective uniform supplied  

Ready to be part of something greater? Apply today!  

Sodexo and our Clients are committed to safeguarding and promoting the welfare of children. Certain roles will require applicants to undergo screening appropriate to the post, including checks with past employers and the Disclosure and Barring Service (UK) and / or Disclosure Scotland (Scotland)

*Sodexo reserves the right to close this advert early if we are in receipt of a high number of applications

Package Description


  • £11.88 per hour
  • 40 hours per week
  • Working: Monday to Friday 
  • Location: Trinity Square Student Accommodation, 202 High Street Gateshead NE81AQ

Check your local transport links here: Plan Your Journey | Traveline


About The Company

About Sodexo 

At Sodexo, our purpose is to create a better every day for everyone to build a better life for all. As the global leader in services that improve the Quality of Life, we operate in 55 countries, serving over 100 million consumers each day through our unique combination of On-Site Food and FM Services, Benefits & Rewards Services and Personal & Home Services. 

We are committed to being an inclusive employer. We are a forces friendly employer. We welcome and encourage applications from people with a diverse variety of experiences, backgrounds and identities. We encourage our employees to get involved with our Employee Networks such as Pride, Sodexo Parents & Carers, Sodexo Disability, Ability network, So Together, Generations and Origins.

We’re a Disability Confident Leader employer. We’re committed to changing attitudes towards disability, and making sure disabled people have the chance to fulfil their aspirations.

Click here to read more about what we do to promote an inclusive culture.

How to Apply

Apply Online