Security Officer / Concierge

Posted 17 May 2024

First Response Group

Edinburgh (Security or Protective Services)

Job Type:permanentDuration:
Category:Security or Protective ServicesRecruiter Reference:firstresponsegroupcareers/TP/1219/152
URL for Applications:Apply HereSalary:£11.62 per hour

 Join Our First Response Group Team as a Concierge!

At First Response Group, we're offering an outstanding opportunity for a skilled Concierge to play a pivotal role in providing exceptional service, stationed at a prestigious location.

Key Responsibilities of the Concierge include:

  • ☑️ Ensuring a welcoming and secure environment for residents and visitors.
  • ☑️ Managing access control, greeting guests, and providing information.
  • ☑️ Responding promptly to resident and visitor inquiries and requests.
  • ☑️ Monitoring and patrolling designated areas for security and safety.
  • ☑️ Collaborating with building management to address and resolve issues.
  • ☑️ Completing reports and administrative duties.
  • ☑️ Upholding the highest standards of customer service.
  • ☑️ Performing light cleaning duties to maintain a tidy and presentable environment.


  • ☑️ Experience as a Concierge or in a customer-facing role.
  • ☑️ Excellent communication and interpersonal skills.
  • ☑️ Ability to work independently and as part of a team.
  • ☑️ Professional presentation and a customer-focused mindset.


  • ☑️ SIA upskilling and relevant training.
  • ☑️ Holiday allowance of an average of 5.6 weeks per year pro-rata.
  • ☑️ Referral Scheme - earn £100 voucher for every successful referral.
  • ☑️ Private Healthcare package, including GP24 and access to the Employee Assistance Program.
  • ☑️ Continuous professional development.
  • ☑️ Death-in-Service.
  • ☑️ Statutory Pension.
  • ☑️ Uniform.
  • ☑️ Industry-leading pay rates.

Additional Information:

  • ☑️ Must be able to work on a 4-on-4-off shift pattern on both days and nights.

Essential Skills:

  • ☑️ Previous experience in a Concierge or customer-facing role.
  • ☑️ Must have the right to work in the UK.
  • ☑️ Fully comprehensive 5-year work/unemployment/education history screenable to BS7858.
  • ☑️ High levels of written and verbal communication skills.
  • ☑️ Professional and approachable demeanor.

Desired Skills:

  • ☑️ Ability to work proactively and use intuition.
  • ☑️ Strong attention to detail.
  • ☑️ Adaptability and responsiveness.
  • ☑️ Ability to remain patient and calm under pressure.
  • ☑️ Ability to remain alert and aware of surroundings.

Join First Response Group today and embark on an exciting and rewarding career as a Concierge, where ☑️ We Listen, ☑️ We Respond, ☑️ We Deliver.

How to Apply

Apply Online