Employer description:
Hertsmere Borough Council is responsible for providing services including benefits, car parking, community safety, elections, environmental health, housing needs, leisure and parks, licensing, planning, street cleaning and waste collections. We have a busy in-house IT department providing a comprehensive range of services to all of our departments. 

Overview: 
We are now looking for an eager candidate to join us as an apprentice.

You will have the opportunity to gain valuable skills, knowledge and experience as you complete an IT systems and networking - Azure Cloud Support Specialist - Level 3 Apprenticeship. 

Main responsibilities:
Working within this role you will be required to provide technical and service support to IT clients, using the ITIL principles of service operation, including:

• Incident management 
• Problem solving 
• Assisting in maintaining the IT knowledge base 
• Dealing with service requests from clients 

As well as: 

• You will need to be able to provide excellent customer service and must be able to plan and prioritise to meet deadlines.
• You will also provide technical and service support to IDS clients, using the ITIL principles of Service Operation.
• To Administrate the IDS Service Desk following the procedures set up and maintained by the IDS Service Desk Team Leader.

What we are looking for:
Desirable skills:

• Able to effectively liaise with customers, colleagues, outside bodies and Councillors, in writing, by telephone and face to face.
• Strives to produce written work of a high quality with a good attention to detail.
• Able to use all Microsoft Office systems to a good standard.
• Able to quickly grasp the use of specialised computer packages.

Personal qualities:

• Able to build effective, supportive working relationships.
• Demonstrates a flexible approach to work.
• Contributes positively within a team environment.
• Able to self-motivate and work with limited day to day supervision.

Entry requirements:

• 3 GCSE's (or equivalent) at grades 4+ (A-C) in any subject
• GCSE Maths and English (or equivalents) at grades 3+ (D or above)
• Prospective apprentices must not hold an existing qualification at the same or higher level as this apprenticeship is in a similar subject

You may also have a combination of qualifications and experience which demonstrate the minimum foundation needed for the programme. In this instance you could still be considered for the programme.

If you hold international equivalents of the above qualifications, at the time of your application you must be able to provide an official document that states how your international qualifications compare to the UK qualifications. 

For more information, please visit the UK ENIC website.

Salary: 
£14,789 per annum. 

Working week: 
36hrs a week. 

Benefits:

• Leisure card - Use of Hertsmere Leisure facilities within the borough
• 26 days Holiday plus Public Bank Holidays 
• Charity days should you require 
• Free parking on-site 
• Supported learning through a recognised Apprenticeship with QA 

Future prospects:
This is a fantastic opportunity to become qualified within your role, and once the apprenticeship has been successfully completed, you’ll have the opportunity to gain continued growth and development. 

Important Information: 
QA’s apprenticeships are funded by the Education & Skills Funding Agency (ESFA), an executive agency of the Department for Education.
To be eligible for a Government funded apprenticeship you must have lived in the UK or European Economic Area (EEA) for the last 3 consecutive years.

Apply now!