Are you passionate and experienced in delivering 5* service in a food and beverage environment? Do you have proven people management skills and a keen eye for detail?
Sodexo Live! have an opportunity for a General Lounge Manager to join the team, leading one of our lounges in Heathrow Airport. You will be responsible for maintaining a first-class service operation amongst a team of front and back of house across catering, cleaning and front of house. You will have excellent customer and client service skills and be able to follow high level standards in line with airline requirements.
At Sodexo Live! we bring people together; we create exceptional moments and lasting memories. We are a unique community of people mobilized to create live experiences that are unforgettable.
When you join Sodexo Live! you truly belong, you will have the opportunity to thrive with career and learning opportunities available across the organisation - we can’t wait for you to join us! This is a fantastic permanent position with opportunities for further career progression within a global organisation.
Main Responsibilities
What you'll do:
To act as the primary representative for Sodexo within the London Heathrow to ensure the team deliver both qualitive and quantitative results.
Provide direction and expertise to the operating area by promoting Sodexo strategies and best business practices to uphold the company mission and values.
Motivate and lead a high performing lounge services team to the agreed standards ensuring that the client receives services of the highest quality’.
Clearly understand the culture and business in order to deliver and further develop operational delivery.
To ensure that business deadlines and targets are hit.
Proactively manage and co-ordinate all activities within the Lounge.
For a full list of responsibilities please read the attached job description
The Ideal Candidate
What you bring:
Essential
Excellent client relationship management
Operational knowledge, skills and experience in a Hospitality, Restaurant, Multi site operations
Management of Profit and Loss Accounts and acting on their results
Management of a team, proven leadership skills
Excellent communication skills both upwards and downwards, internally and externally
Resilience to manage multiple tasks and prioritise importance
Self-motivated and have an eye for detail
What we offer:
£40,000pa - £42,000pa + excellent bonus and benefits
Working with Sodexo Live! is more than a job; it’s a chance to be part of something greater. You’ll belong in a company and team that values you for you; you’ll act with purpose and have an impact through your everyday actions; and you’ll be able to thrive in your own way. In addition, we offer:
• Flexible and dynamic work environment
• Competitive compensation
• Access to ongoing training and development programs
• Countless opportunities to grow within the company.
We also offer Sodexo Discounts site promoting discounted mobile phone tariffs, savings across restaurant chains and days out, where you and your family can save money on everything from your weekly food shop to the latest cinema blockbuster and much more!
Ready to be part of something greater? Apply today!