Job Type:	contract	Duration:	12 months
Category:	Customer Support or Client Care	Recruiter Reference:	1005058
URL for Applications:	Apply Here	Salary:

Are you a people person?

We have an exciting opportunity for an Assistant to join our Home Ownership team. You will provide support to the team to enable the provision of an effective and customer focused housing management service.

This is ideal for someone looking to begin a career in Housing, as we will provide the training and support required to be successful in the role. We have a proven track record of developing people and have seen several of our previous Home Ownership Assistant’s progress within the business.

What could you be doing?

Reporting to the Home Ownership Manager you’ll assist the Home Ownership team in the management of Shared Ownership, Leasehold, Freehold and Market Rent tenures and wider schemes and neighbourhoods in line with service standards and policies.

As Home Ownership Assistant, you’ll assist with tenancy set ups and organise all welcome correspondence. You will provide support to the team with queries relating to lease and tenancy queries, lease extensions, remortgage enquiries and subletting.

You will also assist the team with setting up of Direct Debits, taking payments, arranging refunds. You will also administrate low level arrears, by agreeing payment plans and signposting.

You will carry out all other essential business support as required, including dealing with routine correspondence and enquiries and arranging and supporting meetings for managers. You’ll assist with data input/maintaining records as required, and support with scanning and distributing post for the team.

This is a home-based role with travel to our Birmingham Business Park office once a week. This role is initially a temporary position on a fixed term contract until 16th May 2025.

Some things we need from you

This role would suit a highly organised individual who can thrive in a busy environment and meet deadlines without compromising on quality.  We are looking for someone who has experience of working in an administrative or business support role and working closely with customers. 

You will be dealing with our customers on a regular basis and need to be customer focused with excellent communication skills.  This is a busy role where you will have to multi-task and so first-class organisational skills with the ability to meet deadlines is essential.

Some of our great benefits include  

Up to 28 days annual leave (plus bank holidays) with the opportunity to buy and sell leave   

Family friendly policies, flexible working, and ability to work from home in most roles     

Medicash membership for all employees which includes access to an employee assistance programme, discounted gym membership and exclusive discounts     

Non- contributory health & wellbeing plans with cashback for dental, optical, physio and complementary therapies     

Pension contribution scheme with employer contributions of up to 12% (inclusive of life assurance and dependent on employee contributions)     

Learning and Development opportunities  

Salary sacrifice electric vehicle and Cycle to Work scheme 

Employee reward and recognition scheme with wellbeing hub and discount from a wide range of retailers 



If this sounds like the ideal opportunity for you, please click apply or contact recruitment@platformhg.com if you would like to know more about the role.  Early applications are encouraged.